What a real disappointment!
The apartment for 4 people, incredibly small.
Access to slopes worse impossible.
And finally, Alfredo's treatment. An unpresentable guy, even his partner had to draw his attention... what a shame.
Apart from not going back, we will EVER recommend it.
Opinione 2023-01-17 10:50:29
(Translated by Google) Dear Rodrigo,
We would like to thank you for staying at our facilities and for giving us your feedback.
We are sorry if the apartment did not meet your expectations in terms of size. This aspect depends on the type of reservation made. We have apartments of different sizes. For another occasion, do not hesitate to contact us; we will be happy to advise you on this.
We are also sorry for the incident you refer to. Our staff is usually characterized by professionalism and kindness in dealing with guests and we are sorry to read your comment. Have no doubt that we will send your testimony to the department in charge so that it can review the matter and so that this type of incident does not happen again in the future.
We look forward to welcoming you back in the near future.
Sincerely,
Pablo Lema, Managing Director
(Original)
Estimado Rodrigo,
Nos gustaría darle las gracias por alojarse en nuestras instalaciones y por trasladarnos su feedback.
Lamentamos si el apartamento no estuvo a la altura de sus expectativas en lo que a tamaño se refiere. Este aspecto depende del tipo de reserva realizada. Disponemos de apartamentos de distintas dimensiones. Para otra ocasión, no dude en consultarnos; estaremos encantados de asesorarle al respecto.
Asimismo, sentimos el incidente al que hace referencia. Nuestro personal se suele caracterizar por la profesionalidad y la amabilidad en el trato con los huéspedes y nos apena leer su comentario. No le quepa duda de que haremos llegar su testimonio al departamento a cargo para que revise sobre el particular y para que este tipo de incidencias no se vuelvan a repetir en un futuro.
Esperamos poder darle la bienvenida de nuevo en un futuro próximo.
We went with a group of friends to ski and the apartment was clean but very small. Also, highlight the bad location since we took it because it was at the foot of the slopes and you had to go through a mountain path which was not easy at all to go with the material.
Highlight Alfredo's poor attention, since we had a problem and we arrived later than 9:00 p.m., which is when the reception service closes. Arriving at 9:15 p.m., we had to call without having a call service in Andorra since we had no other way of contacting them and we were able to locate the apartment keys kept in a safe. However, until Saturday night we did not receive a sheet under the door of our room (even though we were there all Saturday afternoon) that we had to go to formalize the reservation, so we went first thing the next day . The first thing Alfredo told us was: Thank goodness the police didn't come through here, otherwise your hair and us would have fallen out.
If you do not want that to happen to you again, assuming once we have taken the keys that the reservation is correct, let us know in advance. You didn't do it until Saturday night and you should report the bail.
We have been in different apartments and hotels in Andorra and in all of them they have had a more familiar and close treatment, we already know where we will NOT return.
Opinione 2023-01-21 13:50:04
(Translated by Google) Dear Elena,
Thank you very much for taking a moment to share your opinion about Pierre & Vacances Pas De La Casa Princesa.
First of all, we convey our regrets after learning that your experience was not as positive as we would have liked.
As you say, they arrived on Friday outside reception hours. In these circumstances, they must contact our staff to retrieve the keys and gain access to their apartment. As you know, this information is clearly specified during the reservation process.
In addition, inside the envelope that they were able to locate in the safe, it is reported that they must go to reception the next day to proceed with the registration. Unfortunately, until Sunday they did not show up to formalize the registration, so Alfredo informed them about it. We are sorry if, at any time, the treatment provided did not fully meet your expectations and although we take your testimony into account, you must understand that our responsibility is to ensure proper compliance with our protocols and policies as well as the well-being of our guests.
On the other hand, we regret if the dimensions of the apartment were not fully satisfactory and we take this opportunity to inform you that we have other categories that in size could have been better adapted to your case. Likewise, we regret if our location was not completely convenient, although it is available to our guests during the reservation process on the different platforms.
We are comforted to know that our cleaning service contributed so positively to your well-being.
Remaining at your disposal to provide assistance with any concern or doubt, we hope to have the opportunity to receive you again very soon to provide you with a completely satisfactory experience in another context.
Sincerely,
Pablo Lema, Managing Director
(Original)
Estimada Elena,
Muchas gracias por dedicar un momento para compartir su opinión sobre el Pierre & Vacances Pas De La Casa Princesa.
En primer lugar, le transmitimos nuestro pesar tras saber que su experiencia no resultó todo lo positiva que hubiésemos deseado.
Tal y como comenta, llegaron el viernes fuera del horario de recepción. En estas circunstancias, deben ponerse en contacto con nuestro personal para recuperar las llaves y acceder a su apartamento. Como sabe, esta información queda claramente especificada durante el proceso de reserva.
Además, en el interior del sobre que pudieron localizar en la caja fuerte, se informa de que deben pasar por recepción el día siguiente para proceder con el registro. Lamentablemente hasta el domingo no se presentaron para formalizar el registro por lo que Alfredo les informó al respecto. Sentimos si, en algún momento, el trato dispensado no respondió plenamente a sus expectativas y si bien tenemos en cuenta su testimonio, debe comprender que nuestra responsabilidad es velar por el correcto cumplimiento de nuestros protocolos y políticas así como por el bienestar de nuestros huéspedes.
Por otra parte, lamentamos si las dimensiones del apartamento no fueron plenamente satisfactorias y aprovechamos para informarle de que contamos con otras categorías que en tamaño podrían haberse adaptado mejor a su caso. Igualmente, lamentamos si nuestra ubicación no resultó plenamente conveniente si bien está a disposición de nuestros huéspedes durante el proceso de reserva en las diferentes plataformas.
Nos reconforta saber que nuestro servicio de limpieza contribuyó de modo tan positivo a su bienestar.
Quedando a su disposición para proporcionarle asistencia ante cualquier inquietud o duda, esperamos tener la oportunidad de recibirle de nuevo muy pronto para proporcionarle una experiencia del todo satisfactoria en otro contexto.
Non-existent hygiene... We found briefs and stuffed animals under the beds in the middle of an unimaginable heap of dust... The friendliness of the staff is to be reviewed as well as the quality of service.
The premises are extremely noisy as for the parking lot, it is 15€ per day!
Fortunately, the outside staff (shuttle, equipment rental company, etc.) is brilliant.
Opinione 2023-01-17 10:50:31
Cher Hôte,
Nous sommes désolés de savoir que votre séjour parmi nous n'a pas été complètement à la hauteur de vos attentes.
Nous regrettons que l'accueil ne vous ait pas satisfait. Un rappel sera fait quant à la qualité de service qui fait habituellement notre réputation. Nous vous prions de nous excuser.
Néanmoins, nous aurions souhaité que vous nous en fassiez part sur place, nous aurions alors pu envoyer une retouche ménage ou vous reloger dans la mesure de nos disponibilités.
De plus, en cas de nuisances sonores, nous invitons nos hôtes à se rapprocher de la réception afin qu'elle puisse intervenir au plus vite et au mieux. Votre satisfaction est notre principale priorité !
Enfin, nous précisons que nos supports de communication font mention du parking payant.
Nous aimerions vous revoir parmi nous pour un séjour sans fausse note.
Bien cordialement
Pablo Lema, Directeur général
(Translated by Google)
Dear Host,
We are sorry to know that your stay with us did not fully meet your expectations.
We regret that the welcome did not satisfy you. A reminder will be made about the quality of service that usually makes our reputation. We apologize.
Nevertheless, we would have liked you to let us know on site, so we could have sent a cleaning touch-up or relocated you to the extent of our availability.
Moreover, in case of noise pollution, we invite our guests to approach the reception so that it can intervene as quickly and as well as possible. Your satisfaction is our top priority!
Finally, we specify that our communication media mention paid parking.
We would like to see you again among us for a flawless stay.
Serious and professional company... the reception staff at the Princesa de Pas de la Casa apartments are very friendly and provide everything immediately, the apartment was impeccable and complied with what they told us it was... without a doubt, I would repeat !!!
Opinione 2023-01-14 07:50:17
(Translated by Google) Dear Richard,
We would like to thank you for staying at our Pierre & Vacances Pas De La Casa Princesa apartments and for giving us your feedback.
It is very gratifying to see through your comments that your stay with us met your expectations and that you had a pleasant stay. Our entire human team thanks you from the bottom of our hearts for your excellent words about the kindness you perceived in the service provided.
Pablo Lema, Managing Director
(Original)
Estimado Ricardo,
Nos gustaría darle las gracias por alojarse en nuestros apartamentos Pierre & Vacances Pas De La Casa Princesa y por trasladarnos su feedback.
Es muy gratificante comprobar a través de sus comentarios que su estancia con nosotros cumplió con sus expectativas y que tuvo una agradable estancia. Todo nuestro equipo humano le agradece de corazón sus excelentes palabras acerca de la amabilidad que percibió en el servicio brindado.
Vince Perso
il y a 3 anni sur
Google
Suoery
Rodrigo Sáez
il y a 3 settimane sur
Google
What a real disappointment!
The apartment for 4 people, incredibly small.
Access to slopes worse impossible.
And finally, Alfredo's treatment. An unpresentable guy, even his partner had to draw his attention... what a shame.
Apart from not going back, we will EVER recommend it.
(Translated by Google) Dear Rodrigo,
We would like to thank you for staying at our facilities and for giving us your feedback.
We are sorry if the apartment did not meet your expectations in terms of size. This aspect depends on the type of reservation made. We have apartments of different sizes. For another occasion, do not hesitate to contact us; we will be happy to advise you on this.
We are also sorry for the incident you refer to. Our staff is usually characterized by professionalism and kindness in dealing with guests and we are sorry to read your comment. Have no doubt that we will send your testimony to the department in charge so that it can review the matter and so that this type of incident does not happen again in the future.
We look forward to welcoming you back in the near future.
Sincerely,
Pablo Lema, Managing Director
(Original)
Estimado Rodrigo,
Nos gustaría darle las gracias por alojarse en nuestras instalaciones y por trasladarnos su feedback.
Lamentamos si el apartamento no estuvo a la altura de sus expectativas en lo que a tamaño se refiere. Este aspecto depende del tipo de reserva realizada. Disponemos de apartamentos de distintas dimensiones. Para otra ocasión, no dude en consultarnos; estaremos encantados de asesorarle al respecto.
Asimismo, sentimos el incidente al que hace referencia. Nuestro personal se suele caracterizar por la profesionalidad y la amabilidad en el trato con los huéspedes y nos apena leer su comentario. No le quepa duda de que haremos llegar su testimonio al departamento a cargo para que revise sobre el particular y para que este tipo de incidencias no se vuelvan a repetir en un futuro.
Esperamos poder darle la bienvenida de nuevo en un futuro próximo.
Un saludo cordial,
Pablo Lema, Director general
Elena de Sande
il y a 3 settimane sur
Google
We went with a group of friends to ski and the apartment was clean but very small. Also, highlight the bad location since we took it because it was at the foot of the slopes and you had to go through a mountain path which was not easy at all to go with the material.
Highlight Alfredo's poor attention, since we had a problem and we arrived later than 9:00 p.m., which is when the reception service closes. Arriving at 9:15 p.m., we had to call without having a call service in Andorra since we had no other way of contacting them and we were able to locate the apartment keys kept in a safe. However, until Saturday night we did not receive a sheet under the door of our room (even though we were there all Saturday afternoon) that we had to go to formalize the reservation, so we went first thing the next day . The first thing Alfredo told us was: Thank goodness the police didn't come through here, otherwise your hair and us would have fallen out.
If you do not want that to happen to you again, assuming once we have taken the keys that the reservation is correct, let us know in advance. You didn't do it until Saturday night and you should report the bail.
We have been in different apartments and hotels in Andorra and in all of them they have had a more familiar and close treatment, we already know where we will NOT return.
(Translated by Google) Dear Elena,
Thank you very much for taking a moment to share your opinion about Pierre & Vacances Pas De La Casa Princesa.
First of all, we convey our regrets after learning that your experience was not as positive as we would have liked.
As you say, they arrived on Friday outside reception hours. In these circumstances, they must contact our staff to retrieve the keys and gain access to their apartment. As you know, this information is clearly specified during the reservation process.
In addition, inside the envelope that they were able to locate in the safe, it is reported that they must go to reception the next day to proceed with the registration. Unfortunately, until Sunday they did not show up to formalize the registration, so Alfredo informed them about it. We are sorry if, at any time, the treatment provided did not fully meet your expectations and although we take your testimony into account, you must understand that our responsibility is to ensure proper compliance with our protocols and policies as well as the well-being of our guests.
On the other hand, we regret if the dimensions of the apartment were not fully satisfactory and we take this opportunity to inform you that we have other categories that in size could have been better adapted to your case. Likewise, we regret if our location was not completely convenient, although it is available to our guests during the reservation process on the different platforms.
We are comforted to know that our cleaning service contributed so positively to your well-being.
Remaining at your disposal to provide assistance with any concern or doubt, we hope to have the opportunity to receive you again very soon to provide you with a completely satisfactory experience in another context.
Sincerely,
Pablo Lema, Managing Director
(Original)
Estimada Elena,
Muchas gracias por dedicar un momento para compartir su opinión sobre el Pierre & Vacances Pas De La Casa Princesa.
En primer lugar, le transmitimos nuestro pesar tras saber que su experiencia no resultó todo lo positiva que hubiésemos deseado.
Tal y como comenta, llegaron el viernes fuera del horario de recepción. En estas circunstancias, deben ponerse en contacto con nuestro personal para recuperar las llaves y acceder a su apartamento. Como sabe, esta información queda claramente especificada durante el proceso de reserva.
Además, en el interior del sobre que pudieron localizar en la caja fuerte, se informa de que deben pasar por recepción el día siguiente para proceder con el registro. Lamentablemente hasta el domingo no se presentaron para formalizar el registro por lo que Alfredo les informó al respecto. Sentimos si, en algún momento, el trato dispensado no respondió plenamente a sus expectativas y si bien tenemos en cuenta su testimonio, debe comprender que nuestra responsabilidad es velar por el correcto cumplimiento de nuestros protocolos y políticas así como por el bienestar de nuestros huéspedes.
Por otra parte, lamentamos si las dimensiones del apartamento no fueron plenamente satisfactorias y aprovechamos para informarle de que contamos con otras categorías que en tamaño podrían haberse adaptado mejor a su caso. Igualmente, lamentamos si nuestra ubicación no resultó plenamente conveniente si bien está a disposición de nuestros huéspedes durante el proceso de reserva en las diferentes plataformas.
Nos reconforta saber que nuestro servicio de limpieza contribuyó de modo tan positivo a su bienestar.
Quedando a su disposición para proporcionarle asistencia ante cualquier inquietud o duda, esperamos tener la oportunidad de recibirle de nuevo muy pronto para proporcionarle una experiencia del todo satisfactoria en otro contexto.
Atentamente,
Pablo Lema, Director general
Adri Anne
il y a 3 settimane sur
Google
Non-existent hygiene... We found briefs and stuffed animals under the beds in the middle of an unimaginable heap of dust... The friendliness of the staff is to be reviewed as well as the quality of service.
The premises are extremely noisy as for the parking lot, it is 15€ per day!
Fortunately, the outside staff (shuttle, equipment rental company, etc.) is brilliant.
Cher Hôte,
Nous sommes désolés de savoir que votre séjour parmi nous n'a pas été complètement à la hauteur de vos attentes.
Nous regrettons que l'accueil ne vous ait pas satisfait. Un rappel sera fait quant à la qualité de service qui fait habituellement notre réputation. Nous vous prions de nous excuser.
Néanmoins, nous aurions souhaité que vous nous en fassiez part sur place, nous aurions alors pu envoyer une retouche ménage ou vous reloger dans la mesure de nos disponibilités.
De plus, en cas de nuisances sonores, nous invitons nos hôtes à se rapprocher de la réception afin qu'elle puisse intervenir au plus vite et au mieux. Votre satisfaction est notre principale priorité !
Enfin, nous précisons que nos supports de communication font mention du parking payant.
Nous aimerions vous revoir parmi nous pour un séjour sans fausse note.
Bien cordialement
Pablo Lema, Directeur général
(Translated by Google)
Dear Host,
We are sorry to know that your stay with us did not fully meet your expectations.
We regret that the welcome did not satisfy you. A reminder will be made about the quality of service that usually makes our reputation. We apologize.
Nevertheless, we would have liked you to let us know on site, so we could have sent a cleaning touch-up or relocated you to the extent of our availability.
Moreover, in case of noise pollution, we invite our guests to approach the reception so that it can intervene as quickly and as well as possible. Your satisfaction is our top priority!
Finally, we specify that our communication media mention paid parking.
We would like to see you again among us for a flawless stay.
Best regards
Pablo Lema, General Manager
Ricardo Herrero
il y a 3 settimane sur
Google
Serious and professional company... the reception staff at the Princesa de Pas de la Casa apartments are very friendly and provide everything immediately, the apartment was impeccable and complied with what they told us it was... without a doubt, I would repeat !!!
(Translated by Google) Dear Richard,
We would like to thank you for staying at our Pierre & Vacances Pas De La Casa Princesa apartments and for giving us your feedback.
It is very gratifying to see through your comments that your stay with us met your expectations and that you had a pleasant stay. Our entire human team thanks you from the bottom of our hearts for your excellent words about the kindness you perceived in the service provided.
Pablo Lema, Managing Director
(Original)
Estimado Ricardo,
Nos gustaría darle las gracias por alojarse en nuestros apartamentos Pierre & Vacances Pas De La Casa Princesa y por trasladarnos su feedback.
Es muy gratificante comprobar a través de sus comentarios que su estancia con nosotros cumplió con sus expectativas y que tuvo una agradable estancia. Todo nuestro equipo humano le agradece de corazón sus excelentes palabras acerca de la amabilidad que percibió en el servicio brindado.
Pablo Lema, Director general