Recensioni dei clienti Hotel Starc

4.4

Molto buono

410 recensioni

71.5 %

14.9 %

2.7 %

3.2 %

7.8 %

rafel carrique

il y a 5 giorni sur G_Google Google

5/5

Although EVERYTHING is fabulous, I would highlight the friendliness of the staff.
Don't miss out on trying the restaurant

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Eduardo Fernandez

il y a 1 settimana sur G_Google Google

4/5

For a 4-star hotel and what you pay for in the center, the room disappointed me a little. Walls with a lack of paint, bathroom and dressing room doors that did not close properly, the windows very dirty, I think it needed a little maintenance. The bed was very large and comfortable, the bathroom with a jacuzzi and super spacious. The cleaning service, rooms and reception are very good, very attentive and always available, it has a good parking lot that, of course, they take advantage of with the prices.

Opinione 2025-05-01 14:50:38

Estimado Eduardo,

Nos complace enormemente que haya disfrutado de la gran comodidad de nuestra cama y del espacio y equipamiento de nuestro baño, que incluye un jacuzzi y ducha de efecto lluvia para su relajación.

Sin embargo, lamentamos escuchar sobre las preocupaciones que tuvo con algunos aspectos de la habitación. Valoramos mucho su retroalimentación y la tomaremos en cuenta .

No obstante, es un placer saber que el servicio de nuestro equipo de limpieza, recepción y el parking fueron de su agrado. Nos esforzamos en proporcionar un servicio excepcional y estamos encantados de que lo haya percibido así. Además, nos alegra que haya valorado la conveniente ubicación de nuestro hotel en el corazón del centro de Andorra, ideal para disfrutar de las tiendas y restaurantes cercanos, de ahí también el precio de nuestro parking que está acorde a la oferta por ubicación.

Esperamos volver a recibirle en otra ocasión.

Saludos cordiales,

XiMO CASPE, Director general

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irene cortada

il y a 3 settimane sur G_Google Google

5/5

It is a hotel located right in the center. The rooms are very spacious, the bathroom is huge and has a shower with jets and a hydromassage bathtub. Everything is very clean and cared for.
We have taken the stay with lunch and I have to say that it is very delicious. It's buffet style and there's a little bit of everything, and it's all very delicious, both the cold cuts, the pastas, and the pancakes.
A great success.

Opinione 2025-04-22 11:50:37

Estimada Irene,

Nos complace enormemente que su estancia en Hotel Starc By Pierre & Vacances haya sido tan satisfactoria.

Estamos encantados de que haya disfrutado de la amplitud de nuestras habitaciones, de nuestros baños equipados con ducha de hidromasaje y de la limpieza excepcional que nos esforzamos por mantener. Es maravilloso que nuestro almuerzo buffet, con su diversidad que incluye embutidos selectos, pastas y tortitas, haya estado a la altura de sus expectativas culinarias y haya contribuido a un excelente inicio de su día.

Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros.

Un cordial saludo,

XiMO CASPE, Director general

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AigleLeonidas

il y a 3 settimane sur G_Google Google

1/5

Stay marred by a bad experience upon arrival.
We stayed at the Starc hotel in Andorra la Vella, an establishment that aims to be luxurious. Unfortunately our arrival was marred by a very unpleasant experience.
When I arrived, I parked in the space dedicated to check-in (limited to 5 minutes), long enough to accompany my wife and our 2-year-old daughter to the room — a matter of security and peace of mind for them. I came back down within a reasonable time (between 5 and 15 minutes), and I had the unpleasant surprise of finding a €60 fine on the windshield.

I immediately explained the situation to the reception, thinking that an establishment of this standard would have at least tried to help me or understand. But I was simply told that there was nothing they could do.
I find this very regrettable: no gesture, no understanding, no consideration for a family arriving with a young child.

For a hotel that markets itself as upscale, the customer service should be up to par. This total lack of flexibility and empathy absolutely does not correspond to the expectations that one can have in such a place.

Opinione 2025-04-15 11:54:00

Cher Leónidas,
Merci pour votre commentaire fait avec l'aide de ChatGPT.

Nous comprenons que la situation de stationnement a été source de frustration et nous sommes désolés pour la gêne occasionnée.

Toutefois, nous tenons à préciser que la limitation de temps pour le stationnement devant l'hôtel vise à faciliter l'accès le plus rapidement possible à tous nos hôtes, bien que nous ne puissions pas intervenir directement sur les décisions de la municipalité.

Néanmoins, nous sommes toujours prêts à assister nos hôtes en fournissant des informations claires et précises concernant les options de stationnement, notamment notre parking couvert payant situé dans l'hôtel, dont la réservation est recommandée.

Bien à vous,

XiMO CASPE, Directeur général

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Zzzz Zzzz

il y a 3 settimane sur G_Google Google

2/5

Very nice hotel with very pleasant facilities: good bedding, magnificent bathroom. However, we had a big disappointment. When we arrived, we parked in the street of the hotel, the exit of which is closed for works. It did not seem to us that our parking was a problem, but for security reasons we asked reception: they confirmed to us that there were no problems, we could stay parked there. What was our surprise when, two days later, we noticed that our brand new car had disappeared... After the hassle of finding where it was, we were relieved of €200 by the Andorran impound services.
So take the advice from reception with a grain of salt and park far from the hotel…

Opinione 2025-04-14 13:51:11

Cher hôte,

Nous sommes ravis que vous ayez apprécié le confort de votre chambre et la qualité de votre literie, conçue pour assurer un sommeil réparateur après des journées bien remplies.

Cependant, nous regrettons vivement les désagréments liés au stationnement.
En raison des travaux municipaux en cours jusqu'en 2026 autour de l'hôtel, nous recommandons systématiquement à nos hôtes de réserver à l'avance notre parking couvert ou d'utiliser l'alternative sécurisée à 100 mètres.

Vos commentaires sur la communication de notre équipe ont été partagés avec le service concerné pour renforcer notre procédure d'information.

Cordialement,

XiMO CASPE, Directeur général

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