Recensioni dei clienti Andorra Bordes d'Envalira

4.2

Molto buono

637 recensioni

49.9 %

33.0 %

7.1 %

3.0 %

7.1 %

Naoual Carreras

il y a 3 anni sur G_Google Google

1/5

Non

Opinione 2022-03-21 08:50:20

Chère Naoual,

Nous sommes navrés de prendre connaissance de votre commentaire et aurions souhaité en savoir plus.

Sachez que la satisfaction de nos vacanciers nous tient à cœur et que dans ce but, nous sommes toujours à votre écoute sur place.

Nous espérons vous revoir pour un bien meilleur sentiment,

Claudia G., Directrice générale

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Carlo Cervoni

il y a 4 anni sur G_Google Google

5/5

Decisamente eccellente, ci siamo stati 3 anni fa , locale gradevole e pulito, disponibilità del personale ottima, prezzo eccellente.ci torneremo volentieri

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Geru

il y a 2 settimane sur G_Google Google

1/5

As on other occasions, we have decided to take a few days' rest in Andorra to enjoy nature and its landscapes with the family. These types of apartments are a cheap solution for doing so in the "low" season, away from the city. We are aware of their logical austerity, but even so, they always contain what is necessary and even more. Dishwasher, bathtub with water jets, LCD television, oven, accessories, etc. No complaints about it, with a certain modern and clean air with unbeatable views. So far, so good, but this time we came across something unusual that had never happened to me in my almost 50 years and dozens of trips to Andorra: the beds. An apartment for 4 people consisting of a folding bed in the dining room for 2 and a bed in a room with an extra bed to reach these 4 in total. Well, none of them were suitable for sleeping unless you weighed less than 50 kg, since their thickness was about 4 fingers with a ridiculous density. You can see it in the attached photo.
Totally and absolutely embarrassing. My back still hurts from it, and I'm still exhausted from not sleeping at all. Spending the nights there was sheer torture. I only booked two days; if it had been longer, I'd have gone somewhere else like a bat out of hell, even if I were crooked and limping.
I won't go back even if they pay me more with the hotel deals available in this wonderful country.

Opinione 2025-07-28 07:14:02

Estimado Geru,

Gracias por su testimonio acerca de su estancia en nuestro establecimiento.

Nos complace que haya encontrado nuestros apartamentos como una opción práctica para disfrutar de una escapada en familia. La comodidad de nuestros huéspedes es fundamental, por lo que equipamos las unidades con electrodomésticos modernos y facilidades para hacer su estancia más confortable.

Lamentamos profundamente que el colchón no cumpliera con sus expectativas de descanso. Entendemos lo esencial que es un buen descanso durante las vacaciones y nos disculpamos por las molestias ocasionadas. Vamos a revisarlo con el departamento pertinente.

Esperamos que tenga un buen día.

Atentamente,

Manager

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Irene Muñoz

il y a 3 settimane sur G_Google Google

1/5

Embarrassing... I made a reservation through Booking.com that said pets were allowed. The reservation wasn't cancellable, and once I'd paid 90%, I received a message stating that I could only bring one dog (I was with a friend and her other dog, too), that the dog couldn't weigh more than 25kg, and that I had to prove it was vaccinated against rabies. To top it all off, they were trying to charge me €12 per day per dog.
All of this without prior notice.

Furthermore, I had paid 90% when they told me I'd have to leave a credit card upon arrival and they'd hold €200. What a joke? All of this should be stated before making a reservation, and even more so if it can't be cancelled.

Thank goodness Booking.com filed a claim, and I was able to cancel it. I just hope I get my money back soon and can forget about the awful time they put me through.

By the way, there's no correct phone number on any of the websites where they're registered.

Opinione 2025-07-22 07:12:46

Estimada Irene,

Agradecemos que haya compartido su experiencia con nosotros.

Lamentamos sinceramente que su estancia no cumpliera con sus expectativas en varios aspectos. Nuestras políticas sobre mascotas y garantías están diseñadas para garantizar el bienestar de todos los huéspedes, y nos disculpamos pero toda esta información se encuentra antes de reservar en el apartado a tener en cuenta de la web.

Valoramos profundamente sus comentarios, ya que nos ayudan a mejorar nuestros procesos de comunicación. Nuestro equipo está siempre disponible para aclarar cualquier duda antes de la llegada y durante la estancia.

Esperamos tener la oportunidad de brindarle una experiencia más satisfactoria en el futuro.

Atentamente,

Manager

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Frederico Carona

il y a 4 mesi sur G_Google Google

5/5

In one sentence: - handy and convenient!
Everything we need is at hand! From equipment rental to free transfers to Grau Roig, the supermarket across the street! It's easy and has everything!

Opinione 2025-04-14 07:52:54

Caro Frederico Carona,
estamos gratos pela sua preferência e feedback.

É com grande satisfação que recebemos seus comentários positivos sobre a sua estadia conosco.

Esperamos que tenha a oportunidade de regressar em breve, será um prazer revê-lo.
Melhores cumprimentos,

Claudia G., Gerente Geral

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