(Translated by Google) Dear Ornella,
We thank you for your feedback.

We are sorry that our staff was not courteous enough towards you. We won't hide from you that this is a very unusual complaint for us, but we have shared your note with the rest of the staff and will ask for clarification.
We apologize for the mix-up during breakfast. This was a completely occasional inconvenience that we will ensure does not happen again.
We have also taken note of the deficiencies found in our menu and have informed the relevant department which will resolve the problems highlighted by you as soon as possible.

Kind regards.

Cesar Soto, Spanish Hotel Manager

(Original)
Gentile Ornella,
La ringraziamo per il suo feedback.

Ci dispiace che il nostro personale non sia stato abbastanza cortese nei suoi confronti. Non le nasconderemo che è una lamentela molto insolita per noi, ma abbiamo condiviso la sua nota con il resto dello staff e chiederemo i dovuti chiarimenti.
Ci scusiamo per il disguido subito durante la colazione. Si è tratto di un disagio del tutto occasionale che faremo in modo non si ripeta più.
Abbiamo, inoltre, preso nota delle mancanze riscontrate nel nostro menu e abbiamo informato il dipartimento preposto che provvederà a risolvere quanto prima i problemi da lei evidenziati.

Sentiti Saluti.

Cesar Soto, Spanish Hotel Manager

(Translated by Google) Dear Denis,
Thank you for leaving a review about our complex.

We would like to note that our hotel has not been operating since October and therefore the situation you described is most likely related to another establishment in our chain.

Regarding the 200 euro deposit, this money is requested as a pre-authorization and is returned after the guest checks out. Information about this is indicated on all sites and is open. We are sincerely upset by the description of us as “fraudsters”, as this is not true.

We wish you only pleasant and carefree travels. Sincerely,

Javier Muñoz Canet, Manager

(Original)
Уважаемый Денис,
спасибо за то, что оставили отзыв о нашем комплексе.

Хотим отметить, что наш отель не работает с октября и поэтому изложенная вами ситуация, скорее всего, связана с другим заведением нашей сети.

Касаемо 200 евро депозита, эти деньги запрашиваются в качестве предварительной авторизации и возвращаются после выселения гостя. Информация об этом указана на всех площадках и является открытой. Мы искренне огорчены характеристикой нас, как "мошенников", поскольку это не соответствует действительности.

Мы желаем вам только приятных и беззаботных путешествий. С уважением,

Javier Muñoz Canet, Manager

(Translated by Google) Dear Kevin,
Thank you very much for such excellent comments.

We are glad to know that you enjoyed your stay and that you liked the decoration, cleanliness and amenities of the apartment. . We strive to offer our guests a comfortable and pleasant environment during their visit.

We appreciate your kind words and recommendations.

We hope that your visit will be repeated very soon.

Please accept our warmest greetings,


Javier Muñoz Canet, Manager

(Original)
Apreciado Kevin,
Mil gracias por tan excelentes comentarios.

Nos alegra saber que disfrutó de su estancia y que la decoración, limpieza y comodidades del apartamento fueron de su agrado. . Nos esforzamos por ofrecer a nuestros huéspedes un ambiente cómodo y agradable durante su visita.

Agradecemos sus amables palabras y recomendaciones.

Esperamos que su visita se repita muy pronto.

Reciba nuestros saludos más cordiales,


Javier Muñoz Canet, Manager