Name: Residence Les Rivages des Issambres
Brand: Pierre & Vacances
Price: 379 EUR
Availability: InStock
Rating: 4.2 (737 reviews)

Susanne Weis

Ci sono 1 mese su G_Google Google

4/5

We have been to this place several times.

Saperne di più

Soumeya Allouache

Ci sono 1 mese su G_Google Google

1/5

I am the partner of Ms. Allouache, who also posted a review about our stay. Having been with her from beginning to end, I wanted to add to her account and share my thoughts on this experience.

A very disappointing stay in Les Issambres.

After nearly 8 hours of driving, we arrived at the hotel hoping simply to settle in and rest. Upon entering the room, the heat was immediately stifling. We knew there was no air conditioning, as this was specified in the booking, but we absolutely did not expect such a hot and poorly ventilated place. It must have felt like 45°C (113°F), to the point that after about thirty minutes, staying any longer seemed impossible.

We had booked three nights. We asked if it was possible to change rooms, even paying extra for a more comfortable or air-conditioned one, but the hotel was full. We understood perfectly well that no other rooms were available.

We then contacted Booking, who explained that a refund might be possible if the establishment simply agreed to cancel the reservation as a goodwill gesture.

It was at this point that the experience became truly unpleasant. We found the reception particularly cold and unsympathetic, even though we were simply trying to find a solution. After an 8-hour journey, we ultimately decided to leave rather than stay in those conditions.

The following day, the exchanges unfortunately did not improve our impression. We were told that, since we had left, we could no longer return despite the nights already paid for, even though we had absolutely no intention of coming back. We were also informed that the room could be re-let to other people during the period we had already paid for, which we found very difficult to understand.

Fortunately, Booking finally took the time to listen to our situation and refunded us the entire cost of our stay. Thank you to their customer service for their understanding.

Ultimately, it wasn't just the heat that left a bad impression, but above all the way the situation was handled. I definitely wouldn't recommend this establishment to my family, friends, or loved ones, and I won't be returning.

Opinione 2026-09-15 10:54:43

Nous sommes sincèrement désolés que votre arrivée à la Résidence Les Rivages des Issambres se soit déroulée dans des conditions aussi éprouvantes, Soumeya. L’absence de climatisation est bien précisée dans les informations de la résidence pour les hébergements concernés, mais nous entendons que la température ressentie dans votre appartement ait rendu toute perspective d’y passer la nuit particulièrement difficile.

Vous avez immédiatement cherché une alternative et, en période de forte occupation, il est en effet possible qu’aucun autre hébergement n’ait pu vous être proposé. Nous regrettons surtout que les échanges avec notre équipe, sur place puis le lendemain, ne vous aient pas apporté l’écoute et l’accompagnement que vous attendiez dans une situation déjà éprouvante. La qualité de l’accueil reste essentielle, y compris lorsqu’aucune solution immédiate ne peut être trouvée.

Nous sommes soulagés de savoir qu’une issue a finalement pu être trouvée avec Booking et que votre séjour vous a été intégralement remboursé. Nous prenons avec attention votre retour détaillé sur la manière dont cette situation a été gérée.

C’est d’autant plus regrettable que la Résidence Les Rivages des Issambres bénéficie d’un agréable cadre méditerranéen face au port, avec la plage à proximité, une piscine extérieure et des appartements ouverts sur un balcon ou une terrasse. Nous aurions sincèrement souhaité que votre découverte des Issambres commence et se poursuive dans de tout autres conditions.

L’équipe Pierre & Vacances

Saperne di più

Soumeya Allouache

Ci sono 1 mese su G_Google Google

1/5

A disastrous experience, unfortunately.

After an 8-hour drive, we arrived at our accommodation in Les Issambres and discovered a room where the temperature must have been close to 45°C (113°F), no exaggeration. The lack of air conditioning was mentioned in the listing, but we couldn't have imagined the accommodation would be so poorly ventilated and the heat so unbearable. We only stayed in the room for half an hour: spending even one night there was already out of the question, even though we had booked three.

We immediately asked if it was possible to change rooms. Since the property was fully booked, we understood perfectly well that this wasn't possible. We then contacted Booking.com, who told us that a refund could be issued if the property simply agreed to make a goodwill gesture and cancel the reservation.

Unfortunately, the person at reception in Les Issambres showed absolutely no understanding. She wouldn't listen to reason, and we felt like we were being brushed off. Exhausted after an eight-hour drive and faced with this situation, we finally left.

The next day, I called the hotel again, hoping to find a solution. The conversation was even more unpleasant: I was told that, since we had left, we couldn't come back anyway, despite having already paid for three nights—which was absolutely not the reason for my call, since we obviously had no intention of returning.

Even more surprising, I was told that the room could now be offered to other guests, even though our reservation remained paid for and hadn't been canceled. I found it particularly difficult to understand how accommodation could potentially be booked and paid for a second time for a period we had already fully paid for.

The responsibility was then entirely shifted to Booking.com, and I was asked to contact their headquarters in Paris. I also sent a very diplomatic message to the establishment in the hope of finding an amicable solution.

Ultimately, Booking took the situation seriously and refunded our entire stay. A big thank you to their customer service for their attentiveness and understanding.

However, between the condition of the accommodation and especially the way we were received and treated, we will never set foot in this establishment again. Unpleasant situations can happen; what truly makes the difference is how the staff handles them.

Unfortunately, I would not recommend this establishment to anyone, not even my family or friends. After this experience, I would strongly advise them to choose another establishment. Never again for us.

Opinione 2026-09-15 10:54:08

Nous sommes sincèrement désolés que votre arrivée à la Résidence Les Rivages des Issambres se soit déroulée dans des conditions aussi éprouvantes, Soumeya. L’absence de climatisation est bien précisée dans les informations de la résidence pour les hébergements concernés, mais nous entendons que la température ressentie dans votre appartement ait rendu toute perspective d’y passer la nuit particulièrement difficile.

Vous avez immédiatement cherché une alternative et, en période de forte occupation, il est en effet possible qu’aucun autre hébergement n’ait pu vous être proposé. Nous regrettons surtout que les échanges avec notre équipe, sur place puis le lendemain, ne vous aient pas apporté l’écoute et l’accompagnement que vous attendiez dans une situation déjà éprouvante. La qualité de l’accueil reste essentielle, y compris lorsqu’aucune solution immédiate ne peut être trouvée.

Nous sommes soulagés de savoir qu’une issue a finalement pu être trouvée avec Booking et que votre séjour vous a été intégralement remboursé. Nous prenons avec attention votre retour détaillé sur la manière dont cette situation a été gérée.

C’est d’autant plus regrettable que la Résidence Les Rivages des Issambres bénéficie d’un agréable cadre méditerranéen face au port, avec la plage à proximité, une piscine extérieure et des appartements ouverts sur un balcon ou une terrasse. Nous aurions sincèrement souhaité que votre découverte des Issambres commence et se poursuive dans de tout autres conditions.

L’équipe Pierre & Vacances

Saperne di più

Marie R

Ci sono 1 mese su G_Google Google

4/5

A very pleasant surprise.
Very friendly reception staff.

Saperne di più

Recensioni dei clienti Les Rivages des Issambres