The residence itself is truly lovely: excellent location, beautiful pool, and welcoming staff.
However, our apartment was in an unacceptable state of cleanliness. Dirty floors, lots of dust, pet hair, a poorly cleaned bathroom… Throughout our stay, we also suffered from an ant infestation, numerous mosquitoes, and many spiders.
We were traveling with a 9-month-old baby, which made this situation even more unacceptable. Given the price we paid, we expected impeccable accommodations. It's a real shame, as the residence has real potential, but the poor hygiene of our apartment completely ruined our stay.
I hope management will take our complaint seriously and provide us with appropriate compensation.