Recensioni dei clienti
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Pierre & Vacances
Hotel Salou Sunset

9 Carrer del Vendrell, 43840 Salou, Spagna

Last minute: già prenotato da 3 persone da ieri

Last minute: già prenotato da 3 persone da ieri

Hotel Salou Sunset

Last minute: già prenotato da 3 persone da ieri

€ 67
1 notte dal 20/04 al 21/04
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Pierre & Vacances
Hotel Salou Sunset

9 Carrer del Vendrell, 43840 Salou, Spagna

Recensioni dei clienti Hotel Salou Sunset

3.8

Buono

1028 recensioni

5

36.8 %

4

30.4 %

3

16.2 %

2

8.1 %

1

8.5 %

Gabriele Merlo

il y a 5 anni sur Google

3/5
MOLTO GRANDE
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sarah Ayari

il y a 6 giorni sur Google

4/5
The hotel is well located, close to beaches and shops, the staff very helpful at all times.
The room is spacious and rather clean.
On the other hand, very noisy, the morning smell of sewer is not pleasant.
Ideal for a stay with children.
Port Aventura nearby.
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Tina Rosić

il y a 1 settimana sur Google

5/5
Friendly staff, rooms were cleaned every day. The location is very nice. Public transport well organised. Very helpful.
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Wiola Wiśniewska

il y a 2 settimane sur Google

3/5
The food was good, the rooms were of a low standard, there was no drinking water or any glasses. There are cobwebs hanging in the corners. The bathroom often smells of sewage. Corridors dirty, rarely vacuumed.
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Miguel Bernet

il y a 2 settimane sur Google

2/5
There were cockroaches in the room, old towels with holes, broken trash can, poor quality buffet food, olive oil refilled in Borges bottle with poor quality oil.
In response to your answer, I think that the fact that there are cockroaches, towels with holes due to wear and tear, and refilling the oil bottle with something of poorer quality is not a matter of perception, but rather a matter of carelessness that you have to improve.
In favor I do have to say that the service of the workers was very friendly and correct.
Opinione 2024-04-03 17:51:38

(Translated by Google) Dear Miguel,

We are deeply sorry to read that your stay did not meet the expectations we wish to offer our guests. The cleanliness and quality of our facilities are aspects that we take extremely seriously, and we are sorry that your perception has been different.

Regarding our buffet food, we strive to provide a high-quality dining experience and we are sorry if it did not live up to your expectations. We appreciate your comments and will take them into consideration.

We continually work to offer a service that meets the standards of Hotel Salou Sunset by Pierre & Vacances and we are sorry that this was not your perception.

We hope you have a good day.

Cordially,

Salou Sunset by Pierre & Vacances, Director of Customer Relations

(Original)
Querido Miguel,

Lamentamos profundamente leer que su estancia no cumplió con las expectativas que deseamos ofrecer a nuestros huéspedes. La limpieza y la calidad de nuestras instalaciones son aspectos que tomamos con suma seriedad, y sentimos que su percepción haya sido diferente.

En cuanto a la comida de nuestro buffet, nos esforzamos por proporcionar una experiencia culinaria de alta calidad y sentimos si esta no estuvo a la altura de sus expectativas. Agradecemos sus comentarios y los tomaremos en consideración.

Trabajamos continuamente para ofrecer un servicio que cumpla con los estándares de Hotel Salou Sunset by Pierre & Vacances y sentimos que no haya sido esa su percepción.

Esperamos que tenga un buen día.

Cordialmente,

Salou Sunset by Pierre & Vacances, Directora de relaciones con clie

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