Name: Hotel Lloret Santa Rosa
Brand: Pierre & Vacances
Price: 46 EUR
Availability: InStock
Rating: 4.0 (1019 reviews)

Recensioni dei clienti Hotel Lloret Santa Rosa

4,0

Sulla base di 1019 recensioni

45.7 %

25.3 %

13.9 %

5.7 %

7.6 %

Maria Cioffi

Ci sono 1 mese su G_Google

5 / 5

Siamo stati benissimo ,tutto perfetto e lo staff sempre molto gentile e disponibile ci ritorneremo sicuramente un’altra volta

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Crodino

Ci sono 2 giorni su G_Google Google

1/5

We arrived with two vehicles. As the hotel parking lot was full, we were directed to a partner parking lot, advertised at €19 per night per vehicle. We accepted this rate without hesitation, assuming it was the agreed-upon price for the night.

However, we were shocked the next morning to discover a bill for €44 per vehicle, more than double the advertised price, for just one night of parking!

We immediately reported this to the hotel, which replied that it was a partner parking lot, but that it had no influence over its pricing policy. We therefore ended up having to pay €44 per vehicle, whereas the rate we were quoted was €19.

We find this situation unacceptable and regret the lack of transparency regarding parking rates. It is unacceptable to advertise one price to customers only to then charge them another, without prior notice. This experience unfortunately marred our stay.

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ana ochoa de eribe

Ci sono 6 giorni su G_Google Google

5/5

Well located.
The hotel smells great.

Opinione 2026-10-20 12:12:34

Estimada Ana,
Gracias por su positiva valoración.

Nos alegra saber que encontró la ubicación de nuestro hotel cómoda para su estancia y que nuestra atmósfera le resultó agradable gracias al cuidado en los detalles como el ambiente aromático.

Es satisfactorio saber que su experiencia general fue tan positiva en Hotel Lloret Santa Rosa by Pierre & Vacances.

Sin duda, será un placer recibirla de nuevo muy pronto en su próxima visita.
Un cordial saludo,

Hotel Lloret Santa Rosa Pierre & Vacances

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Araceli Saura Del Moral

Ci sono 1 settimana su G_Google Google

2/5

I chose this hotel because the reservation said it had air conditioning. My son is autistic and needs to be in a climate-controlled environment to sleep well; otherwise, he can have a meltdown, and the vacation would be ruined. When we arrived at the hotel, Juan was wonderful. Incredibly kind. He was incredibly helpful. We went up to our room, and the air conditioning wasn't working. We went down to reception to ask for an explanation, and Juan did everything he could to help us. He even called the manager, countless times. After about 30 or 40 minutes of trying to find us a cooler room or another hotel that did have air conditioning, the manager finally answered the phone. I didn't hear what the manager was saying, but I did hear shouting through the phone, and I saw Juan with a blank expression. Juan was incredibly diplomatic and resourceful. He didn't tell me, but I gathered that the manager hadn't offered a solution.
Eduardo, the maintenance guy, a real gentleman, showed up and helped us too. He was understanding and very conciliatory. Juan and Eduardo sorted out our stay for us. And thanks to them, I'm not leaving a completely negative review.

Thank you, Juan and Eduardo, for being so humane, empathetic, and patient. It was a difficult situation for everyone, and you rose to the occasion. Unlike the hotel management.
I want to reiterate that Juan and Eduardo were wonderful. The hotel management was awful.

Opinione 2026-10-22 16:14:25

Estimada Araceli Saura,
Agradecemos el tiempo dedicado a compartir esta información sobre su experiencia.

Nos alegra especialmente saber que encontró un trato atento y cercano por parte de Juan de recepción y Eduardo de mantenimiento. Nos complace que ambos contribuyeran de forma tan activa a que su estancia fuera más agradable, mostrando profesionalidad, empatía y compromiso en los momentos difíciles.

No obstante, lamentamos profundamente que algunos aspectos no alcanzaran sus expectativas. Sentimos que la climatización no estuviera disponible tal y como necesita su familia y que la percepción sobre la implicación de la dirección no haya sido la que debería. Sin embargo, nos gustaría aclarar que desde la dirección le buscamos un hotel con aire acondicionado y, aunque no encontramos ninguno, sí encontramos unos apartamentos que tenían disponibilidad y un split en el que podían poner aire acondicionado.

Finalmente, agradecemos sus palabras hacia nuestro equipo de atención y mantenimiento, quienes tratan de cuidar cada detalle y apoyar a los clientes durante su estancia.

Reciba un saludo cordial.
Atentamente,

E..E., General Manager

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JASH

Ci sono 1 settimana su G_Google Google

4/5

Located in the city center, the driver complains a bit about the parking. Otherwise, it's great.

Opinione 2026-10-18 12:10:23

Lieber Gast,

Wir freuen uns, dass Ihnen unsere zentrale Lage mitten in Lloret de Mar gefallen hat.

Allerdings bedauern wir, dass die Parksituation nicht Ihren Vorstellungen entsprochen hat. Unser Hotel bietet eine eigene Parkmöglichkeit zu einem vergünstigten Preis von 18 € pro Tag an, die wir Ihnen bei einem nächsten Aufenthalt gerne empfehlen.

Trotzdem ist es schön zu lesen, dass Sie mit Ihrem Aufenthalt insgesamt zufrieden waren und unseren Service als top bewertet haben.

Wir würden Sie auch in der Zukunft sehr gerne wieder bei uns begrüßen.
Freundliche Grüße aus Lloret de Mar

E..E., General Manager

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