Un villaggio vacanza adatto alle famiglie con bambini e ragazzi. Piscina, idromassaggio, sauna, sport rendono il villaggio attivo. Molto isolato, quindi adatto ad una vacanza lontano dal mondo. Pulito ed organizzato
Mobili molto usati, pulizia appartamento
scarsa,attrezzatura cucina il minimo indispensabile, tranquillo durante la settimana meno il week end, comunque ritornerò e faro più attenzione.
We come regularly but this time it was very disappointing! Very cold swimming pool, the pool current did not work as well as the water jets... we were told it was for ecological reasons! So we are cold but that's normal!
Holiday center to flee, dilapidated and lack of maintenance of the accommodation: presence of mold in the bedrooms and bathrooms, numerous marks on the walls and the lampshades, unhooked curtain, etc... routine cleaning is done but Pierre et Vacances would have to agree to invest in the renovation of the accommodation rather than continuing to rent the accommodation at a price that is far too excessive in relation to the services... At the reception we "understand" our remarks but no possibility to relocate us (strange we were the only rented accommodation in our building out of ten, we must have had the least bad...). The technical department came to repair the curtain and put some bleach on the visible part of the mold in the children's room...in short, we left a day earlier than expected, the reception promising us a refund of the last night but which cannot be done on site. In the end, the head office of Pierre et Vacances granted us a credit note for the amount of the night in question...it gave us a good leg up! Continue to take advantage of people's backs and ignore the problems, your center must have been very nice 20 years ago but you decided to let it age by scamming people, funny policy for a large group like Pierre et Vacances ...
Opinione 2023-03-24 14:23:45
Navrés de lire que votre séjour n’a pas répondu à vos attentes Grégory.
Notre promesse est de vous offrir une expérience exceptionnelle et soyez assuré que vos retours nous sont précieux.
Si le geste commercial accordé par notre service relation clients ne vous donne pas satisfaction, nous vous invitons à répondre au dernier e-mail reçu afin de leur en faire part et qu'une nouvelle étude de votre dossier soit effectuée.
Vos remarques ont bien été prises en compte et seront transmises auprès des équipes dédiées afin que ce type de situation ne se renouvelle pas.
Bonne journée,
L'équipe Pierre & Vacances
(Translated by Google)
We are sorry to read that your stay did not meet your expectations Gregory.
Our promise is to provide you with an exceptional experience and rest assured that your feedback is valuable to us.
If the commercial gesture granted by our customer relations service does not give you satisfaction, we invite you to reply to the last e-mail received in order to let them know and that a new study of your file be carried out.
Your comments have been taken into account and will be forwarded to the dedicated teams so that this type of situation does not happen again.
angela P.
il y a 8 mesi sur
Google
Un villaggio vacanza adatto alle famiglie con bambini e ragazzi. Piscina, idromassaggio, sauna, sport rendono il villaggio attivo. Molto isolato, quindi adatto ad una vacanza lontano dal mondo. Pulito ed organizzato
enrico campagnoni
il y a 8 anni sur
Google
Mobili molto usati, pulizia appartamento
scarsa,attrezzatura cucina il minimo indispensabile, tranquillo durante la settimana meno il week end, comunque ritornerò e faro più attenzione.
Helene Leonard
il y a 2 giorni sur
Google
We come regularly but this time it was very disappointing! Very cold swimming pool, the pool current did not work as well as the water jets... we were told it was for ecological reasons! So we are cold but that's normal!
theo
il y a 3 giorni sur
Google
The pool is very clean. Houses too.
The room was clean.
Grégory FURSY
il y a 4 giorni sur
Google
Holiday center to flee, dilapidated and lack of maintenance of the accommodation: presence of mold in the bedrooms and bathrooms, numerous marks on the walls and the lampshades, unhooked curtain, etc... routine cleaning is done but Pierre et Vacances would have to agree to invest in the renovation of the accommodation rather than continuing to rent the accommodation at a price that is far too excessive in relation to the services... At the reception we "understand" our remarks but no possibility to relocate us (strange we were the only rented accommodation in our building out of ten, we must have had the least bad...). The technical department came to repair the curtain and put some bleach on the visible part of the mold in the children's room...in short, we left a day earlier than expected, the reception promising us a refund of the last night but which cannot be done on site. In the end, the head office of Pierre et Vacances granted us a credit note for the amount of the night in question...it gave us a good leg up! Continue to take advantage of people's backs and ignore the problems, your center must have been very nice 20 years ago but you decided to let it age by scamming people, funny policy for a large group like Pierre et Vacances ...
Navrés de lire que votre séjour n’a pas répondu à vos attentes Grégory.
Notre promesse est de vous offrir une expérience exceptionnelle et soyez assuré que vos retours nous sont précieux.
Si le geste commercial accordé par notre service relation clients ne vous donne pas satisfaction, nous vous invitons à répondre au dernier e-mail reçu afin de leur en faire part et qu'une nouvelle étude de votre dossier soit effectuée.
Vos remarques ont bien été prises en compte et seront transmises auprès des équipes dédiées afin que ce type de situation ne se renouvelle pas.
Bonne journée,
L'équipe Pierre & Vacances
(Translated by Google)
We are sorry to read that your stay did not meet your expectations Gregory.
Our promise is to provide you with an exceptional experience and rest assured that your feedback is valuable to us.
If the commercial gesture granted by our customer relations service does not give you satisfaction, we invite you to reply to the last e-mail received in order to let them know and that a new study of your file be carried out.
Your comments have been taken into account and will be forwarded to the dedicated teams so that this type of situation does not happen again.
Good day,
The Pierre & Vacances team