Residence Électra

We stayed in the room for 17 days and during that time there was no room service. Room with the outset was dusty and not very well cleaned. We asked twice for room cleaning and both times no one came. Everything you need for the room you need to buy yourself. One day we forgot to buy toilet paper and the shop was already closed, however the hotel staff could not help us with this problem as they provide only one roll of toilet paper at the beginning regardless of the length of stay. The room is completely out of line with the photos and is actually much smaller. The room is not comfortable to fit three of us, not to speak about the advertised five. Inside the hotel there are no leisure options at all. Incredibly disappointing accommodation

The apartments are equipped will all your basic amenities . The beds are poor to average, the apartments are clean and tidy. The vent from the toilet leads directly into the kitchen so if you enjoy the smell of poo whilst eating your cerial then it’s fine.

We found socks of from previous inhabitants under the mattress. On photos it was much better than in real life. Beds and rooms are super small. Price is too high for this accomodation. Dont stay here.

The departure was really bad. The luggage room is really faraway, in another building with no control and really full of others guests luggage. One of ours suitcases was moved away from our place and we ended forgotten one. I called more than ten times and nobody called me back or tried to help us. Our reception ( Electra) said they could do nothing. The other hotel reception (Atria) after hours could confirm they have the suitcase. Nobody have a clue of how I can recuperate the luggage. I called SNCB, fedex and dhl, but I need the reception to print and help me and nobody answer or says they can do nothing. I still don’t have the solution.

Poor and tiny accommodation and terrible beds made this more stressful than a holiday should be. Location was fine but boot/ ski room was not heated well so equipments was damp next morning. Some staff were helpful and friendly, others were not.