Recensioni dei clienti L'Ours Blanc

3.6

Buono

394 recensioni

5

32.0 %

4

26.6 %

3

19.0 %

2

9.1 %

1

13.2 %

Pier Kit

il y a 8 anni sur Google

5/5
Bellissimo
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Michèle Cayer-Barrioz

il y a 2 settimane sur Google

5/5
I had a great stay despite the weather, which was completely chilly and had a north wind. The staff is truly professional and friendly, always attentive and ready to resolve any issues. Allan and his colleague Manon provide a very high-quality service.
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Jean-Marc Serio

il y a 3 settimane sur Google

5/5
Very friendly and attentive staff.
Responsive, competent, and pleasant reception.
Very pleasant stay in the center of the resort.
Easy access to various activities.
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Alain Olive

il y a 3 settimane sur Google

4/5
Courteous and professional reception staff. However, we are very unhappy with the quality of the mattress (hollow in the middle) in the bedroom of apartment 903. Otherwise, the view was superb; the apartment was clean and well equipped. We also appreciated the peace and quiet in the residence. It's a shame that you didn't provide an unloading area because we were forced to queue up to unload or repack our luggage.
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William S

il y a 1 mese sur Google

1/5
We arrived at the apartment to an unpleasant surprise.

We had booked a 4-person studio with a sleeping area, thinking it would be furnished with a double bed. What a surprise when we entered, we discovered a children's bunk bed. Also note the brownish stains on the doors. The living room cushions have yellow stains, which makes you want to use them. The description specifies that the blanquette has a trundle bed: the mattress was found on the floor in the dust, with the frame above. The terrace is described as pretty and well-maintained, but what a surprise when we find the floor in a miserable, stained state. Let's not even mention the rusty clothes horse the size of a dwarf. I won't even mention the mass of dust we found on the radiators.

Not recommended. Run away immediately if you can.
Opinione 2025-07-18 13:01:35

Merci, William, pour votre retour.

Nous sommes navrés d’apprendre votre déception. Après vérification avec notre équipe sur place, il apparaît que votre retour concernait principalement l’absence de lit double. Un surclassement en appartement avec une chambre séparée vous a été proposé pour répondre à vos attentes, mais vous n’avez pas donné suite à cette proposition

Nous tenons à rappeler que notre réception reste à votre disposition pendant tout le séjour, si des soucis de propreté ou de vétusté nous sont signalés, nous faisons de notre mieux pour intervenir rapidement et améliorer votre confort.

Nous espérons que la suite de votre séjour se déroule dans de meilleures conditions,

L’équipe Pierre & Vacances

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