Residence premium Les Alpages de Chantel
€ 255
2 notti dal 05/07 al 07/07

Recensioni dei clienti Les Alpages de Chantel


Molto buono

33 recensioni


51.5 %


27.3 %


9.1 %


6.1 %


6.1 %

Françoise Regallet

il y a 3 settimane sur Google

The ROSELEND residence is very pleasant, especially the swimming pool/sauna area. Our apartment was very good, except for 2 small drawbacks: the toilets smelled a little like urine despite the cleaning products and the bedding was a little tired because it was soft.
And access from the slopes is really difficult with a big slope and a snowy part of the path: it would be good if the municipality improved this (treadmill on the steep part?)
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Josep Riera Suñe

il y a 3 settimane sur Google

very good location, practical apartment, clean and well equipped and good service. the swimming pool, the sauna, the hammam, having bread brought to you, the ski locker and being able to go out on skis are very appreciated. The parking lot should be able to be rented with the apartment and the price is a bit high. It was a bit cold in the apartment but they brought us a stove.
In summary, highly recommended, good value for money
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Emeline Souty

il y a 1 mese sur Google

We spent 1 week at the Alpages du Chantel residence at the end of February.
We were 8 people.
I was very disappointed with the condition of the apartment…. Sheets stained everywhere, dust everywhere… my daughter had dropped her blanket under the bed…. Hello, the state of the bedspreads, the door to one bedroom did not close, the skirting boards are peeling off, only one hair dryer is not working properly.... No oven but a “combined microwave oven” which is at head height with a door which opens like an oven so not at all practical and to cook for 8 forget the dishes in the oven….
I had to pay 83€ tourist tax (with the site link which did not work) and when I got there I was asked 111€ tax! I had to fight to pay the 83€ and not the 111€.
I would not return to this residence, fortunately we had a beautiful view of the mountains and the swimming pool was very good (except the lockers where there were broken lockers without the possibility of locking…).
Opinione 2024-03-11 15:24:49

(Translated by Google) We are sincerely sorry, Emeline, to learn that your stay at the premium Residence Les Alpages de Chantel did not live up to your expectations.

We understand your disappointment regarding the condition of the apartment and the inconveniences encountered. Your comfort and satisfaction are our priority, and we regret that you did not benefit from the experience we wish to provide to our customers.

We strongly encourage you to contact our customer service via the following link: Our team will be available to listen to you to take your feedback into account and find solutions adapted to your concerns.

Once again, we apologize for the inconveniences encountered and hope to have the opportunity to regain your trust during a future stay.

The Pierre & Vacances team

Nous sommes sincèrement, désolés, Emeline, d'apprendre que votre séjour à la Résidence premium Les Alpages de Chantel n'a pas été à la hauteur de vos attentes.

Nous comprenons votre déception concernant l'état de l'appartement et les désagréments rencontrés. Votre confort et votre satisfaction sont notre priorité, et nous regrettons que vous n'ayez pas bénéficié de l'expérience que nous souhaitons offrir à nos clients.

Nous vous encourageons vivement à contacter notre service client via le lien suivant : Notre équipe sera à votre écoute pour prendre en compte vos retours et trouver des solutions adaptées à vos préoccupations.

Encore une fois, nous vous présentons nos excuses pour les désagréments rencontrés et espérons avoir l'opportunité de regagner votre confiance lors d'un prochain séjour.

L'équipe Pierre & Vacances

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il y a 2 mesi sur Google

Charming staff, especially to resolve a problem of nighttime noise ?
Ideal location for the DAHU or ski descent
Small downside on the dark "parent" bedroom and bed built into a fairly tight piece of furniture/wardrobe
Very nice swimming pool/spa and available over a wide time slot
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Clement Viale

il y a 2 mesi sur Google

Poor housekeeping.
Aging infrastructure.
Reception staff are out of touch and not friendly.

We had a reservation for 6 adults from Saturday to Saturday. One group arrives on Saturday and another on Monday.

So we arrive on Saturday, first sentence from the person at reception. “Ha but there is a comment that you arrive on Monday. You should not do that, arrive on Saturday when it says that you arrive on Monday”. Already no friendliness and good manners. There was one person who called them to tell them that she would arrive on Monday by car, but just her, not the whole group. This was to clarify that she would only need the parking from Monday. Obviously the person at reception didn't understand anything. And no one thought it was weird to book an apartment on Saturday and only arrive on Monday?

Then there are only two bathrobes for a 3 bedroom apartment... For 6 adults... When we asked for more at reception, we were told that it was a maximum of two per apartment. No, but where are we? What level of standing is this?

Then one person from the group dares to ask reception for a map of the surrounding pedestrian trails. “You have to go see the Tourist Office.” The last day we queue to check out and the group in front of us asks the same thing and then miraculously we give them a map with all the pedestrian paths around Les Arcs.

In short, a nice bunch of incompetent people
Opinione 2024-02-27 16:49:53

(Translated by Google) We are sincerely sorry to learn that your stay did not go as you would have liked, Clément, and we apologize for the inconvenience you experienced.

We would like to inform you that our cleaning teams can intervene, in the event of a failure, to rectify this inconvenience and allow you to fully enjoy your vacation.

Regarding infrastructure, we are committed to maintaining our facilities in the best conditions. We take your feedback seriously to continue improving our services.

As for the welcome, we regret that the exchange could have been perceived as unfriendly. We attach great importance to the quality of service and we apologize if this did not meet your expectations.
For the bathrobes and the trail map, we are sorry for the confusion, they can be provided by reception. We will not fail to investigate with our teams so that this type of situation does not happen again.

We hope that despite these problems, you were able to enjoy your vacation.

We look forward to welcoming you to offer you a memorable experience,
The Pierre & Vacances team

Nous sommes sincèrement désolés d'apprendre que votre séjour ne s'est pas déroulé comme vous l'auriez souhaité, Clément, et nous vous présentons nos excuses pour les désagréments que vous avez rencontrés.

Nous tenons à vous informer que nos équipes de ménages peuvent intervenir, en cas de manquement, pour rectifier ce désagrément et vous permettre de profiter pleinement de vos vacances.

Pour ce qui est de l'infrastructure, nous sommes engagés à maintenir nos installations dans les meilleures conditions. Nous prenons votre commentaire au sérieux pour continuer à améliorer nos services.

Quant à l'accueil, nous regrettons que l'échange ait pu être perçu comme peu aimable. Nous accordons une grande importance à la qualité du service et nous nous excusons si cela n'a pas été à la hauteur de vos attentes.
Pour les peignoirs et la carte des sentiers, nous sommes navrés pour la confusion, ils peuvent être remis par la réception. Nous ne manquerons pas d'enquêter auprès de nos équipes afin que ce type de situation ne se renouvelle pas.

Nous espérons que malgré ces problèmes, vous avez pu profiter de vos vacances.

Au plaisir de vous accueillir afin de vous offrir une expérience mémorable,
L'équipe Pierre & Vacances

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