Residence premium Le Roselend
€ 231
2 notti dal 05/07 al 07/07

Recensioni dei clienti Le Roselend


Molto buono

362 recensioni


50.3 %


32.0 %


9.4 %


3.6 %


4.7 %

Julie Grangé

il y a 1 settimana sur Google

great last minute stay. at the foot of the slopes, we will come back!
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Jean louis Latté

il y a 2 settimane sur Google

Well placed, but poorly soundproofed,
It's better to have calm neighbors,
Direct access to the slopes
Happy skiing everyone
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Louis Bury

il y a 3 settimane sur Google

Beautiful residence, well equipped.
Very professional staff.
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Claire Massie

il y a 3 settimane sur Google

Excellent, congratulations!
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Margot De Moura

il y a 1 mese sur Google

We stayed in this residence from 02/11/24 to 02/18/24. We rented 2 apartments of supposedly 6 people each.
The residence is in a poor state, the common areas are dirty and poorly maintained. The apartments are incredibly dirty (see photos), we have never been in such dirty accommodation. For 3900 euros per week per apartment, we expected something at least clean and decent, especially since we had a young child with us.
Now let’s talk about providing “baby” equipment. A bed without a mattress is provided, it is certainly written in their T&Cs, but when you go to an honest residence, the least you can do is notify the customer when booking.
The residence is absolutely not suitable for children, nothing is accessible especially by stroller.
For a Pierre et Vacances residence, the standard really needs to be reviewed.
Opinione 2024-03-08 12:45:12

(Translated by Google) We thank you, Margot, for sharing your experience at the Premium Residence Le Roselend Pierre & Vacances.

Our apartments are designed to offer functionality and well-being, sometimes with panoramic views of the magnificent surrounding mountains. We are therefore deeply sorry to learn that the condition of your accommodation did not meet our usual cleanliness standards.

We understand how essential it is to feel comfortable and welcomed during your stay.

Concerning baby equipment, in particular the bed without mattress, we guarantee that these elements are clearly specified during the reservation process. When adding your baby kit, click on “See more” to find the details.

It is also regrettable that the residence did not seem suitable for children, especially strollers. We note your feedback and will look for ways to improve accessibility for our youngest customers and their families. We also suggest you discover our villages which are specially adapted for children and families, where you can fully enjoy your vacation in a welcoming and secure environment.

We hope to have the opportunity to welcome you again in the future and regain your trust.

The Pierre & Vacances team

Nous vous remercions, Margot, d'avoir partagé votre expérience à la Résidence Premium Le Roselend Pierre & Vacances.

Nos appartements sont conçus pour offrir fonctionnalité et bien-être, avec parfois des vues panoramiques sur les magnifiques montagnes environnantes. C'est donc profondément désolé d'apprendre que l'état de votre hébergement ne correspondait pas à nos standards de propreté habituels.

Nous comprenons à quel point il est essentiel de se sentir à l'aise et bien accueilli pendant son séjour.

Concernant les équipements pour bébé, notamment le lit sans matelas, nous vous garantissons que ces éléments sont clairement spécifiés lors du processus de réservation. En ajoutant votre kit bébé, cliquez sur "Voir plus", pour y retrouver les détails.

Il est également regrettable que la résidence ne vous ait pas semblé adaptée aux enfants, surtout en poussette. Nous prenons note de vos commentaires et chercherons des moyens d'améliorer l'accessibilité pour nos clients les plus jeunes et leurs familles. Nous vous suggérons également de découvrir nos villages qui sont spécialement adaptés aux enfants et aux familles, où vous pourrez profiter pleinement de vos vacances dans un environnement accueillant et sécurisé.

Nous espérons avoir l'opportunité de vous accueillir à nouveau dans le futur et de regagner votre confiance.

L'équipe Pierre & Vacances

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