Good
734 reviews
Mikkel Smidt
il y a 2 weeks sur Google
We appreciate your detailed review and are pleased to hear that you found our hotel generally nice for the price point, Mikkel.
We apologize for any inconvenience you experienced due to the worn-down appearance of the room and the noise transmission from neighboring units. Please know that we are continuously working to improve our facilities and address any maintenance issues to ensure a comfortable stay for our guests.
We are glad to hear that our staff was friendly and helpful in promptly addressing issues such as the problem with the kitchen sink. We apologize for any confusion regarding the repair cost and are pleased that it was resolved satisfactorily.
It is great to know that you enjoyed our excellent location with direct access to the slopes and the convenience of our on-site shop for groceries.
We appreciate your feedback and hope to have the opportunity to welcome you back for a better experience in the future.
The Pierre & Vacances team
Tom Siekman
il y a 2 weeks sur Google
rumyana momchilova
il y a 3 weeks sur Google
It is distressing to hear that the cleanliness of the rooms did not meet your expectations, and we apologize for any inconvenience this may have caused you, Rumyana.
Regarding the behavior of some guests, we understand your concerns and share your disappointment. We strive to maintain a peaceful and respectful environment for all our guests, and we do not tolerate disruptive or inappropriate behavior. We will take your feedback seriously and address this matter with our team to ensure that appropriate measures are taken to prevent such incidents from occurring in the future.
We appreciate you bringing these issues to our attention, as it helps us to identify areas for improvement and ensure that all our guests have a pleasant and enjoyable stay.
Once again, we apologize for the inconvenience you experienced, and we hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.
The Pierre & Vacances team
Kris Remaut
il y a 1 month sur Google
We regret to hear that the condition of the rooms did not meet your expectations and that you encountered issues with the terrace doors, window insulation, and broken lifts, Kris. Please know that your concerns have been noted, and we will address them with our maintenance team to ensure that necessary repairs are made promptly.
We understand the importance of a peaceful and comfortable stay, and we apologize for any disturbance caused by neighboring guests. Our staff is committed to ensuring a pleasant experience for all guests, and we regret that we fell short in providing you with the restful stay you deserved.
Regarding the luggage room fee, we apologize for any confusion or inconvenience this may have caused. We will review our policies to ensure that they are clear and fair for all guests.
Your feedback is invaluable to us as we strive to continually improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.
The Pierre & Vacances team