Name: Residence Le Tikal
Brand: Pierre & Vacances
Availability: InStock
Rating: 3.9 (254 reviews)

Customer reviews Le Tikal

3.9

Good

254 reviews

36.6 %

39.4 %

12.6 %

3.9 %

7.5 %

Omer Tesler

il y a 3 weeks sur G_Google Google

2/5

No wifi in the apratment, location wasnt good, they charged us 100 euros for a simple key we lost (you can make a new one for like 7 euros in a shop) and they charged us 8 euros for an extra towel.
The reception was realy rude..

Review 2024-03-26 12:57:28

We apologize for the inconvenience you experienced during your stay, Omer. Providing reliable amenities and excellent customer service is our priority, and we regret that we fell short of meeting your expectations.

We understand the importance of having access to Wi-Fi, and we apologize for any inconvenience caused by its absence in your apartment. We will review our offerings to ensure that all guests have access to this essential amenity.

Regarding the charges for the lost key and extra towel, we apologize if these fees seemed excessive. We strive to maintain reasonable pricing for our services and amenities, and we will take your feedback into consideration as we review our pricing policies.

Furthermore, we are disappointed to hear that you found our reception staff to be rude. Providing friendly and helpful service is essential to us, and we will address this matter with our team to ensure that all guests are treated with courtesy and respect.

Do not hesitate to contact us via our form ? https://contactariane.com. We would like to rectify this situation and allow you to enjoy a satisfactory experience during your next visit.

The Pierre & Vacances team

Suryakant Sahoo

il y a 1 month sur G_Google Google

1/5

If you have never been scammed in your life, you should probably check out this place.

The rooms are super dirty, smelly and congested. Things are falling apart, creaking noise in bathroom and beds. Worst of all is the super bad wifi(feels like no internet). Anything you ask for and they will throw a bomb with a super expensive price list.

Review 2024-03-26 11:32:22

It is disheartening to hear that you encountered cleanliness issues and discomfort in your room, Suryakant. This falls well below the standards we strive to uphold, and we are truly sorry for any inconvenience caused.

Regarding the WiFi, we understand how important it is for our guests to stay connected, and we apologize for any frustration you experienced with the internet service. We will investigate this matter further to ensure that our WiFi system is functioning properly and providing adequate coverage throughout the property.

Additionally, we regret any disappointment caused by our pricing for additional services. We aim to provide transparent pricing and fair value for the services we offer, and we apologize if this was not your experience. Your feedback will be shared with our team to review our pricing policies and ensure they align with our commitment to customer satisfaction.

We take your feedback seriously and will use it as an opportunity to improve. If you would like to discuss your concerns further or if there is anything else we can do to address your issues, please feel free to contact us directly.

Thank you for bringing these matters to our attention, and we hope to have the opportunity to restore your confidence in our property in the future.

The Pierre & Vacances team

Malte Holm

il y a 1 month sur G_Google Google

5/5

After reading some of the past reviews I thought it was important to share some perspective after staying here. We were a family of 5 and had a 6-7 person room with great space, lovely views and two bedrooms plus the living room with sofa beds. If you’re used to Four Seasons hotels or similar luxury, go for a hotel. France is all about cosy apartments and having a good time in family. These apartments offer exactly that. Enough space to be comfortable, two bathrooms in our unit, and all the amenities needed. The only two things lacking is a proper oven for cooking and the room also didn’t have a hair dryer. Except for this, great space for storage of skis (with boot heater which is very nice) in the building, right in front of supermarket as well as several restaurant options and it seems the young partygoers are not in this building which is nice if you are there to ski. I can also state that there IS ski in/out directly from the 6th floor but the reception doesn’t do a huge job explaining the facilities so other guests might not have noticed this. Would highly recommend and we’ll consider this for sure next time coming to Val Thorens!

Isobel Cosgrave (IE)

il y a 2 months sur G_Google Google

2/5

Do not stay here if you come to Val Thorens. Myself and a group of 11 friends had two rooms and on arrival they were dirty, with crumbs even on the floor. The shower head in one of the rooms was also broken. After checking out, they took €200 from our card with no explanation. We emailed asking what this was about and were told that we had left three bin bags in one of the apartments and the kitchen unclean - this was all untrue. They told us that they had charged us €50 per bin bag and an additional €50 for the kitchen. This was an absolute disgrace considering we had left the apartment cleaner than we had found it. We have tried calling multiple times to dispute this charge however each time we are told that there is no manager to speak to. We have been told that they have photographic evidence of the apartment with the supposed bin bags but have not been sent these photos which is very suspicious. We are continuing to dispute the charge and we can see from other reviews that this has also happened to other visitors. We will not be returning to this accommodation and we do not recommend that anyone else books to stay here.

Review 2024-03-04 13:18:27

It is disappointing to hear about the cleanliness and maintenance issues you experienced in your rooms upon arrival, Isobel. Please rest assured that we take cleanliness and guest satisfaction very seriously, and we will address these issues with our housekeeping and maintenance teams to prevent similar occurrences in the future.

We seriously take your feedback into account and would be happy if you contact us via our form ? https://contactariane.com to rectify this situation and allow you to come back and enjoy a more positive experience.

The Pierre & Vacances team

Kev Mathieson

il y a 3 months sur G_Google Google

1/5

On arrival in our room at Tikal we noticed a crack in one of the windows. We reported the damage via the form provided, handed it into reception and told them about the damage. One week after arriving home our full 400 Euro deposit was withdrawn from our account without an explanation. A phone call revealed that it was taken to pay for the damage to the window which i had informed them was already broken. Several reviews already highlight the withholding of the deposit so be quite careful if booked and visiting Tikal

Review 2024-01-30 09:02:41

We apologize for any inconvenience caused regarding the handling of the window damage deposit, Kev.

Your feedback is very important to us, and we would like the opportunity to rectify this situation. To do this, contact us via our dedicated form ? https://contactariane.com. We are committed to providing you with a more positive experience during your next visit.

The Pierre & Vacances team