Dear Mr. Mason,
Thank you for taking the time to share your feedback.

We appreciate your highlight of our prime location, and that it helped you make the most of your stay.

We look forward to welcoming you back on future occasions.
Best wishes,


José Luis Saíz
Director General / General Manager

Dear Celine Gaynor,
Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.

We are delighted to hear that you found our location to be perfect for enjoying the vibrant atmosphere of the strip.

We regret to hear that you felt our staff did not meet your expectations on this occasion. We take pride in our customer service and the perception of rudeness is certainly not the standard we strive for. Please rest assured that we will review our service training to ensure all guests are met with the warm, professional hospitality we are known for.

It is pleasing to know that you found your room to be clean and well-maintained. Our housekeeping team works diligently to provide a comfortable and welcoming environment for our guests.

We look forward to seeing you again in the future.
Kindest regards,


José Luis Saíz
Director General / General Manager

Dear Mr. Devereaux,
Thank you so much for your positive feedback following your visit.

We're delighted to hear that our central location was ideal for your getaway, and we hope you enjoyed the convenience of being close to all the attractions and amenities that make our town special. It's wonderful to know that our hotel served as a great base for couples like you seeking a relaxing escape.

We look forward to welcoming you back on future occasions.
Best wishes,


José Luis Saíz
Director General / General Manager

Dear Mr. Coyle,
Thank you for providing us with feedback about your recent experience.

It's delightful to hear that you enjoyed the spectacular vistas from our Sky bar. We take great pride in offering our guests a place to relax while taking in the panoramic sea view and the Costa del Sol.

We look forward to welcoming you back on future occasions.
Best wishes,


José Luis Saíz
Director General / General Manager

Dear Mr. Dsouza,
Thank you for your positive review, we appreciate it.

It's wonderful to hear that you enjoyed our prime location and the stunning sea views we offer. We're delighted that the proximity to a variety of restaurants added to the convenience of your stay.

We look forward to welcoming you back on future occasions.
Best wishes,


José Luis Saíz
Director General / General Manager