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Apartment Standard 6 people - 2 bedrooms2
nights
from 06/12/2021 to 08/12/2021
Premium residence L'Ecrin des Neiges
Apartment Standard 6 people - 2 bedrooms2
nights
from 06/12/2021 to 08/12/2021
Customer reviews
Customer reviews L'Ecrin des Neiges
4.0
Very good
104 reviews
Dillon Cox
il y a 1 year sur
Google
Slightly too far from lifts but that was the only problem
Robin Goode
il y a 1 year sur
Google
Adequate accommodation, nice toweling robes, well stocked kitchen
Aidan Larkin
il y a 2 years sur
Google
Is the best
Nick Cromie
il y a 2 years sur
Google
Noisy appartments
Yaniv Barzily
il y a 2 years sur
Google
We took two apartments, one two bedroom apartment and the other one bedroom apartment. The rooms were OK and the staff was very nice. That’s where the good things end. The day we arrived we did not have any hot water in the showers and the radiators were not working (and it was freezing cold outside). When we asked the receptionist (who was very nice) about it, she told us politely that we need to let the water run for some time. That didn’t work! Then they sent a guy to fix the radiators and then found out that apparently they are limited to 22 degrees Celsius! When we asked why, we were answered that this is considered hot for people who live here. Needless to say the room was freezing the entire time. Then on the last day we did not have hot water in the shower again! This is a mediocre place at best.
Hello Yaniv, I thank you for your stay in our Premium Residence L’Ecrin des Neiges in Tignes and for sharing your experience. I regret however that your holidays haven’t been that satisfying, especially because of the cold you felt in your apartment. Indeed, I am sorry you didn’t get pleased by your apartment because it wasn’t hot enough. However, our teams always make their best to satisfy you and to offer you a wonderful place to stay during your holidays in French mountains. You actually noticed it when our staff intervene in your apartment to fix cold water and your radiators. I regret that they couldn’t help you more but be sure that they do their best. I actually thank you for your compliments about our teams, their professionalism and their kindness. We do our best to satisfy you no matter what. I am also glad you appreciated the apartments and their rooms, despite the heat inconvenience and I hope you had such great moment with your loved ones after days full of activities and discoveries in the wonderful region around Tignes. I would be honored and so happy to see you back in our residence. It would be the occasion for us o prove you the quality of our apartments. Regards, Pierre & Vacances Premium – L’Ecrin des Neiges