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323 reviews including 13 available reviews from Pierre & Vacances holidaymakers *
* The reviews below are those of our Pierre & Vacances customers. Please visit the Tripadvisor website for all reviews for this destination.
Just what you need when you wanna enjoy the Grand Valira area. El Tarter lifts, small and bigger market in walking distance. We informed that we'll need instructions for late check-in, but we didn't reseive instructions untill I asked for them (few days before the trip). Instructions were good and the late check-in was eventually easy. Affordable and great value for money. Cons: Only one key for six people, opening hours of the reseption and the frying pan was in bad shape.
Hola Thurme: Gracias por hacernos llegar tu experiencia y tus comentarios. Siempre nos ayudan a mejorar. Gracias
Too small apartment for a group of 8 people, did not meeting our expectations. The appartment is very dark. No daylight comes in as it is located below ground level. Unclear description gave the impression that one of the bedroom was equipped with two bunkbeds and sleep 4 people, so that no-one in the group would need to sleep in the livingroom. In reality that room had 2 single beds only and as a consequence two persons had to sleep in the livingroom. Door to outdoor space could not be completely closed, it was always a one centimeter open. Making the livingroom cold and the people sleeping in the livingroom where freezing during the nights. The dinner table was not dimensioned for 8 persons. It seats only 6 people on two seating benches and it would not work for 6 adults either. 2 adults in our group had to use the soft chairs from the living room area, that didn’t have the right hight and where to wide to fit to the table in a good way. Frying pan in very poor condition. Teflon layer extremely scratched. The bottom of the fryingpan was more formed like a wok than a flat pan. Only 5 drinking glasses. The toilet stopped working after some days and it took over 24 hours for the agency to fix it. Wifi - only working occasionally. Difficult to get access. We could not get connected all 8 at the same time. Connection speed was slow. Most of the time no access for anyone.
Hola Nic: Gracias por hacernos llegar tu experiencia en nuestro site. Lamentamos que no haya disfrutado de su estancia como había deseado. Los apartamentos de 8 personas, la distribución es la siguiente: sofá cama comedor, habitación cama matrimonio, 2 habitaciones con camas individuales o nido o literas. En el caso de querer una distribución determinada de las camas, disponemos de un servicio a la carta (de pago) y bajo disponibilidad, donde se puede elegir lo deseado. En referencia a la incidencia de mantenimiento y limpieza, nuestro equipo de recepción siempre esta a su disposición para solucionar lo antes posible. De nuevo, gracias por hacernos mejorar nuestros servicios. Atentamente
I need to work on vacation -- and their promised internet is not available. They also promise a paid service for faster connection. On arrival, they advise that is no longer available. Kitchen pots, pans, utensils, either in bad state or non-existent. I hope anyone considering it likes beds which are super soft and you can feel the springs.
Hola Matthew: Lamentamos el incidente con el Wifi, estamos mejorando para poder dar un servicio optimo a todos los clientes. En referencia al estado del menaje hubiéramos agradecido que hubiera ido a la recepción ya que nuestro principal objetivo es la satisfacción de los huéspedes y hubiéramos podido solucionarle al instante. De nuevo, gracias por hacernos mejorar nuestros servicios. Atentamente,
Appartment well situated for skiing, good afterski place to ski down to. Excellent slopes. Viĺlage of El Tarter is not like the typical Alp resort - we were surprised by the lack of shops and restaurants you typically find. Hotel Del Tarter restaurant serves very good food. Soldeu and Canillo have plenty of shops and restaurants, if you have a car to use or wish to use the rather good bus service between villages. Parking in appartment garage was a challenge even for the size of Kia Ceed.
Ok if you don't need to cook or use the kitchen. The kitchen is not well equipped. Lack of some cleaning. In a stay of 6 nights they do not change towels or sheets of the bed. Very well located. Need to pay to use internet Wifi, nowadays is incomprehensible.