Very good
571 reviews
Hugo De Frutos Maeso
il y a 1 week sur Google
Dear Hugo,
Thank you for this great feedback about your recent stay at Pierre & Vacances Andorra Bordes d'Envalira.
It is great to know that you had a pleasant stay with us and found our prices competitive for the services we deliver.
We look forward to welcoming you back.
Best regards,
Claudia G., General Manager
zanas jezeris
il y a 1 month sur Google
Dear Zanas,
Thank you for sharing your opinion after your recent stay at Pierre & Vacances Andorra Bordes d'Envalira.
We're delighted to hear that you enjoyed the view from Block B and acknowledge your loyalty in visiting us regularly over the past years.
We note your concerns regarding housekeeping and the kitchen extractor fan. Our usual processes include housekeeping changes for 7-day stays, and we regret any confusion or inconvenience you may have experienced. We're also looking into the matter of the extractor fan and appreciate you bringing this to our attention. Rest assured that we are committed to providing a comfortable and well-maintained environment for all our guests.
We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future.
Kind regards,
Claudia G., General Manager
Gail Blissett
il y a 9 months sur Google
Dear Gail,
First of all, thank you for choosing the Pierre & Vacances Andorra Bordes d’Envalira apartments to enjoy your stay in Andorra.
We would like to let you know that if we have not contacted you on the day of your departure, it is because we have found your apartment to be in the condition expected, and therefore, that same afternoon, your pre-authorization was automatically returned.
The incidence may come from the banks being in different countries and therefore this operation may take longer than usual. We have sent you the receipt in case you need to contact your bank.
We appreciate the trust placed in us and hope to welcome you again soon.
Receive a cordial greeting.
Claudia G., General Manager
Joris Evers
il y a 1 year sur Google
Dear Joris,
We would like to thank you for this feedback about your experience at Pierre & Vacances Andorra Bordes d'Envalira.
We are pleased that our location was ideal for you.
However, we do have several types of rooms available and would be more than happy to help you choose the one that best suits your needs and preferences ahead of your next visit.
The entire team hope that we may have the pleasure of seeing you again in the future.
Kind regards,
Claudia G., General Manager
Basel Al Ashkar
il y a 1 year sur Google
Dear Basel,
Thank you for this feedback about your recent stay at Pierre & Vacances Andorra Bordes d'Envalira.
We appreciate that you chose to stay with us, however, we are concerned to read that your stay did not meet all your expectations.
We are sorry that you were not satisfied with the size of your apartment and wish you had let us know at the time. The comfort of our guests is our top priority and we would have done our best to find you an alternative apartment, if available.
While we have tried to maximise the amount of space in our 4-bed apartments we have, nonetheless, taken note of your feedback for consideration.
Our team are more than happy to assist you with your parking needs prior to your stay, and we encourage guests to get in touch with us should you wish to book a space in our private parking facilities.
We have ensured to take note of your feedback and will be reviewing this with each concerned department as we continue to improve for our guests, thank you for bringing these issues to our attention.
We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future.
Kind regards,
Claudia G., General Manager