Very good
159 reviews
Tracey Campbell
il y a 1 week sur Google
Martin Daley
il y a 1 month sur Google
Anton Oparin
il y a 3 months sur Google
Alejandro Sastre
il y a 3 months sur Google
We sincerely apologize for the inconvenience and frustration you experienced during your stay with us, Alejandro. It is unacceptable that our washing machines were out of order and that we were unable to provide a suitable solution for your laundry needs. We understand the importance of clean clothes while traveling and regret that we failed to meet your expectations in this regard.
Your experience does not reflect the level of service we strive to provide, and we will address these issues with our team to ensure improvements are made.
Rest assured, we take your feedback seriously and will take immediate action to rectify the situation.
If there is anything else we can do to make amends for the inconvenience you experienced, please do not hesitate to contact us directly. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.
The Pierre & Vacances team
Chris
il y a 3 months sur Google
We appreciate your positive comments about the location, cleanliness, and the amenities such as the swimming pool, sauna, and hot tub, Chris.
We apologize for any confusion regarding the request to clean the kitchen and dispose of trash at checkout. We will investigate this matter internally to ensure that our communication is consistent and transparent. Your point about the daily rate and the nature of such requests will also be taken into consideration.
We value your input, and we hope to have the opportunity to welcome you back in the future, providing an improved and seamless experience.
The Pierre & Vacances team