Dear Ryan,
Thank you for this great feedback about your recent stay at Pierre & Vacances Mallorca Deya.

We're thrilled to hear that Andrew provided you with exceptional service during your check-in, even in the late hours. It's always heartening to know that our staff's professionalism stands out and makes a lasting impression.
Your commendation of our 3-star hotel is greatly appreciated, and we're delighted that we exceeded your expectations.
We are looking forward to welcoming you back on your next visit, and we're glad to know that you're considering staying with us again.




General Manager

Dear Thomas,
Thank you for taking the time to share your review.

We're truly sorry to hear about your experience with the odour in the apartment. We strive to maintain the highest standards of cleanliness and comfort for all of our guests, and it appears we fell short in this instance.

Regarding the photos, we ensure that our online representation matches the quality and layout of our accommodations, and we regret that you felt they were not accurate.

We would welcome the opportunity to provide you with the stay that so many of our guests have grown fond of.
Best wishes for 2024,

General Manager

Dear Guest,
Thank you for taking the time to share your candid feedback.

We are glad to hear that you appreciated our convenient location, close to Santa Ponsa beach and various shops and restaurants. However, we are disappointed to learn about the issues you encountered during your stay.

We apologize for any inconvenience caused by the housekeeping service. Our team is committed to maintaining a clean and comfortable environment for our guests, and we will address your concerns with the relevant staff.

Regarding the rubbish collection, we will ensure that this issue is resolved promptly. We understand the importance of having a well-equipped kitchen, and we will consider your feedback about the toaster for future improvements.

We are truly sorry to hear about your experience with our staff. We strive to provide excellent customer service, and we will address your concerns with the team to ensure that this does not happen again.

We hope you will give us another chance to provide you with a better experience in the future. Kind regards,

General Manager

Dear Damien,
Thank you for this review about your stay with us at Pierre & Vacances Mallorca Deya.

We are glad to hear that you enjoyed the fantastic view and location of our apartment. Our team appreciates your kind words about their friendliness and helpfulness.

We acknowledge your concerns regarding the cleanliness and dated appearance of the rooms. We assure you that we take the maintenance of our apartments seriously and will address these issues. We also understand your disappointment with the air conditioning not being cold enough. We will look into this matter to ensure a more comfortable stay for our future guests.

The entire team hope that we may have the pleasure of seeing you again in the future.
Kind regards,


General Manager