We are genuinely sorry to hear about the challenges you faced during your stay, Oliver, and we deeply regret any inconvenience caused by the lack of water and the associated issues with toilet facilities. Your experience does not align with the level of service we aim to provide, and we sincerely apologize for the frustration you experienced.

Your feedback regarding management, customer service, and the handling of the water situation will be taken seriously and addressed internally to prevent such occurrences in the future.

Do not hesitate to contact us via our form ? https://contactariane.com. We would like to rectify this situation and allow you to enjoy a satisfactory experience during your next visit.

The Pierre & Vacances team

We're delighted to hear that Marie-L, our tours & excursions representative, had a positive impact on your experience, and we truly appreciate your kind words.

We apologize if the language barrier affected your overall communication with our staff. Your feedback is valuable, and we will explore ways to improve language accessibility for our guests.

We're thrilled that Marie-L's assistance made a difference and saved your vacation. We will make sure to pass along your appreciation to her.

Thank you for choosing us, and we hope to welcome you back in the future.

The Pierre & Vacances team