Dear Elsa,
Thank you for sharing your opinion after your recent stay at Pierre & Vacances Sevilla.

We are thrilled to hear that you found our location to be amazing and our beds super comfortable. It is always rewarding to know that our commitment to cleanliness and providing a serene environment is appreciated by our guests.

We regret to hear that the windows facing the internal patio did not meet your expectations. Our unique design choice aims to offer tranquility away from the bustling streets, ensuring a restful stay for our visitors. However, we understand that natural light is important and will take this into account for future improvements.

Thank you once again for your positive comments about our studio's quietness and our prime location in the heart of the Triana district, which contributes to the overall lovely experience you've described.

We hope you will give us another chance to provide you with a better experience in the future. Kind regards,


E. Écija, General Manager

Dear Richard,
Thank you for this review about your stay with us at Pierre & Vacances Sevilla.

We're pleased to hear you found the apartment roomy and enjoyed the convenient access to the bridges. We appreciate your feedback on the availability of kitchen tools. While toasters are not a standard item in our apartments, we offer them upon request at the reception, free of charge, to enhance our guests' comfort. Regarding the check-in process, we aim to accommodate early arrivals whenever possible, but as our official check-in time starts at 16:00, we encourage guests to contact us in advance if they wish to arrange an earlier check-in, which is subject to a fee and availability.

The entire team hope that we may have the pleasure of seeing you again in the future.
Kind regards,


E. Écija, General Manager

Dear Harm,
Thank you for this review about your stay with us.

We are sorry for any inconvenience; our team is always on hand to help with any issues you may have, so please don't hesitate to let us know so we can take appropriate action.

We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future.
Kind regards,

E. Écija, General Manager

Dear Guest,
Thank you for this review about your stay with us at Pierre & Vacances Sevilla.

We're sorry to hear that your experience with our staff did not meet your expectations. Our team strives to provide warm and welcoming service to all our guests, and we truly value the feedback. We take pride in our diverse and multilingual staff, who are trained to offer professional and courteous service at all times.

We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future.
Kind regards,

E. Écija, General Manager

Dear Utku,
Thank you for this review about your stay with us at Pierre & Vacances Sevilla.

It is indeed our policy to charge for extraordinary cleaning services when a room is left in a state that requires additional efforts beyond our standard housekeeping procedures. Regrettably, the condition of the room on your departure was deplorable, the table and kitchen were full of food and the trash was left behind. Causing the housekeeper to spend over an hour just cleaning the kitchen.

We do hope this clarifies the situation.

Regards,

E. Écija, General Manager