Residence La Petite Venise
No accommodation available for these dates
7 nights from 07/11 to 14/11  
The price shown is per accommodation, for a , from 07/11 to 14/11 . In France, the displayed prices do not include the tourist tax.

Customer reviews La Petite Venise

4.2

Very good

973 reviews

5

47.6 %

4

35.0 %

3

11.4 %

2

2.7 %

1

3.3 %

Tiberiu Angelescu

il y a 3 months sur Google

5/5
Very good combination of criteria when choosing accommodation: close to old city centre, close to railway and bus stations (for trips in the area), very good and clean rooms. Although limited (this is an aparthotel), the services are very good. The price is OK for such conditions.
See more

Jen C

il y a 3 months sur Google

1/5
Worse than motel service for hotel rates. You must make your own beds on arrival. Reception hours are very limited. If you are arriving outside of these hours, you will have to call reception before it closes to get instructions on how to check-in. No correspondence was initiated by Pierre & Vacances. As there was no hot water throughout the property over a 3 day period, the stay was exceptionally uncomfortable. While compensation was offered, the uncaring indifference from weekend staff was incredibly inappropriate given the situation. When staff was asked about alternative solutions for guests since there was no hot water for more than 24 hr period, they responded by saying it would be difficult to arrange, and left at that. Avoid this hotel.
Review 2023-12-21 19:05:25

It is disheartening to hear about the issues you encountered, Jen, including the inconvenience of having to make your own beds upon arrival, limited reception hours, and the lack of hot water for an extended period.

Your feedback is crucial, and we deeply regret the discomfort you experienced during your stay. The lack of communication and the indifferent response from the staff are not reflective of the level of service we aim to provide. We will investigate these matters internally to prevent similar incidents in the future.

Do not hesitate to contact us via our form ? https://contactariane.com. We would like to rectify this situation and allow you to enjoy a satisfactory experience during your next visit.

The Pierre & Vacances team

See more

Matheus Queiroz

il y a 3 months sur Google

4/5
Good enough location for fair prices.

The hotel is located about 10 minutes from the Colmar train and bus station by foot, and it's a short enough walk from Colmar old town as well. This makes it convenient because you get lower prices and still a good location if you like walking.

Rooms are spacious enough, although the bathroom is not super well-lit. We had to put the sheets and blanket covers on ourselves, which was a little odd, but ok.

They have an agreement with a bakery by which you put your name on a list and then get fresh baked goodies the next day. We did not try that out, as there are multiple bakeries closeby and we wanted to try them instead (all of them are good).

Check-in and out were smooth. They charge a 200 euro deposit upon check-in in case you decide to trash your room or something, but that was refunded a couple of days after our stay.

We had a pleasant experience and I would return here.
See more

Grond

il y a 4 months sur Google

1/5
Expensive and small rooms. You have to make your bed, wifi with a low quality in comparison with nowadays standards. no hot water in winter Colmar. 3 days without hot water. Unbelieveble. It’s not a small family business with no resources, nope is a massive big business with tens of hotels they can face a simple water leak and they leave the guests without hot water in a zero degrees region during 3 weekend days!!! I’ve never have seen such professionalism in so many hotels I’ve been before. They told you it was up to you!! Never more Pierre Vacances. Never more.
Review 2023-12-21 19:00:22

Your feedback is valuable, and we deeply regret that you encountered issues with the room size, bed arrangement, Wi-Fi quality, and, most importantly, the lack of hot water during your winter stay in Colmar.

The inconvenience you faced is not reflective of the standards we aim to uphold, and we are genuinely sorry for the impact on your stay. Your concerns regarding the management of the water issue will be addressed internally to prevent similar incidents in the future.

Do not hesitate to contact us via our form ? https://contactariane.com. We would like to rectify this situation and allow you to enjoy a satisfactory experience during your next visit.

The Pierre & Vacances team

See more

Ruxi Balea

il y a 4 months sur Google

5/5
Perfect for families, staff is competent and fabulous location to include also an Europapark day trip during our Colmar vacation.
See more
Please wait...