Very good
334 reviews
Chris Kealey
il y a 6 days sur Google
Petya Ivanova
il y a 4 weeks sur Google
We are deeply sorry to read about your disappointing experience with the service provided during your stay, Petya. We sincerely apologize for the inconvenience and frustration this may have caused you.
We understand the importance of providing adequate amenities and services to ensure our guests have a comfortable and enjoyable stay. The issues you have raised are concerning, and we will address them with our team to ensure that they are rectified immediately.
Regarding the provision of bathrobes, we apologize for any inconvenience caused by the shortage of bathrobes in your accommodation. We will review our inventory management procedures to ensure that such issues are prevented in the future.
Please rest assured that your feedback is valuable to us, and we take it seriously. We will use your comments to improve our service and ensure that all our guests receive the exceptional experience they deserve.
We hope to have the opportunity to welcome you back in the future for a more positive experience.
The Pierre & Vacances team
Симона Симеонова
il y a 1 month sur Google
We regret to hear that you found the size of the apartments to be inadequate for your needs. We will review your concerns with our management team to explore potential solutions to improve the layout and functionality of our apartments.
Regarding the issue with the bathrobes and slippers, we apologize for any inconvenience this may have caused. We understand your disappointment, and we will review our policies to ensure that all guests are provided with the necessary amenities for a comfortable stay.
We also apologize for any inconvenience caused by the limited working hours of our reception and spa facilities. Your feedback regarding this matter will be shared with our management team for further review and consideration.
Furthermore, we apologize for the cleanliness issues you encountered at the reception area. Maintaining a clean and hygienic environment is a top priority for us, and we will address this issue with our housekeeping team to ensure that proper cleanliness standards are upheld at all times.
We hope that you will reconsider and give us another opportunity to provide you with the exceptional service and accommodations that you deserve.
The Pierre & Vacances team
James Harp
il y a 4 months sur Google
We're pleased to hear that you enjoyed the great location, view, and cleanliness of our residence, James.
However, we sincerely apologize for the inconveniences you encountered, including the unexpected parking charge and the lack of information about the deposit. We understand that these issues marred your experience, and we will investigate this internally to prevent similar occurrences in the future.
Your feedback is invaluable, and we hope to have the opportunity to welcome you back in the future with an improved and smoother experience.
The Pierre & Vacances team