Customer reviews La Ginabelle

4.0

Very good

334 reviews

44.6 %

30.8 %

10.5 %

5.7 %

8.4 %

Chris Kealey

il y a 6 days sur G_Google Google

4/5

Excellent location in middle of Chamonix, self catering facilities are good and saves spending a fortune eating out each day. Service is friendly and good, swimming pool and ski lockers provided.
We have stayed here a few times and would say furniture and decor is getting a bit worn, but it is still good value.

Petya Ivanova

il y a 4 weeks sur G_Google Google

1/5

I cannot imagine 4 star hotel to reject giving you toilet paper and to tell you to buy yourself. It's unacceptable 4 star premium hotel to provide 2 bathrobes for 6 people! Extremely disappointing service

Review 2024-03-26 12:49:18

We are deeply sorry to read about your disappointing experience with the service provided during your stay, Petya. We sincerely apologize for the inconvenience and frustration this may have caused you.

We understand the importance of providing adequate amenities and services to ensure our guests have a comfortable and enjoyable stay. The issues you have raised are concerning, and we will address them with our team to ensure that they are rectified immediately.

Regarding the provision of bathrobes, we apologize for any inconvenience caused by the shortage of bathrobes in your accommodation. We will review our inventory management procedures to ensure that such issues are prevented in the future.

Please rest assured that your feedback is valuable to us, and we take it seriously. We will use your comments to improve our service and ensure that all our guests receive the exceptional experience they deserve.

We hope to have the opportunity to welcome you back in the future for a more positive experience.

The Pierre & Vacances team

Симона Симеонова

il y a 1 month sur G_Google Google

1/5

This is truly not a 4* hotel. It is absolutely not premium! All the apartments are very tiny, you enter the room and you fall on the bed. There is no space for luggage nor for equipment. We have rented apartment for 6 people and we are 4 and there is not enough space even for 4 people!!!!
Not to mention that we have only two bathrobes for 6 people and on the reception told me that there is no way to give me more, because they only give 2 per apartment. This is ABSURD! What is more, there is no hotel sleepers. Also there is a working time of the reception and also the SPA… WHAT?!?! You don’t work from 12pm to 3pm? Why?!
Also on the reception there is a sink and dirty glasses and when you ask for water they tell you to pour yourself some from the sink in the dirty glasses… We’ll NEVER visit this place again!

Review 2024-03-26 11:40:55

We regret to hear that you found the size of the apartments to be inadequate for your needs. We will review your concerns with our management team to explore potential solutions to improve the layout and functionality of our apartments.

Regarding the issue with the bathrobes and slippers, we apologize for any inconvenience this may have caused. We understand your disappointment, and we will review our policies to ensure that all guests are provided with the necessary amenities for a comfortable stay.

We also apologize for any inconvenience caused by the limited working hours of our reception and spa facilities. Your feedback regarding this matter will be shared with our management team for further review and consideration.

Furthermore, we apologize for the cleanliness issues you encountered at the reception area. Maintaining a clean and hygienic environment is a top priority for us, and we will address this issue with our housekeeping team to ensure that proper cleanliness standards are upheld at all times.

We hope that you will reconsider and give us another opportunity to provide you with the exceptional service and accommodations that you deserve.

The Pierre & Vacances team

Robertas Šukšta

il y a 2 months sur G_Google Google

5/5

It is the best place for vacation..

James Harp

il y a 4 months sur G_Google Google

2/5

Great location, great view, clean and very quite residence. Now the bad parts, parking was free on the booking while we was charged at the reception, a deposit of 300 euros was asked from the reception to be help before we get the apartment keys! Nothing was mentioned on my booking account. In addition the heating system was very low i believe around 19 degrees and when we asked whys that they said is a government law. We was feeling cold during the night with temperatures below zero. I hope this review helps you have a general idea.

Review 2023-12-21 19:03:09

We're pleased to hear that you enjoyed the great location, view, and cleanliness of our residence, James.

However, we sincerely apologize for the inconveniences you encountered, including the unexpected parking charge and the lack of information about the deposit. We understand that these issues marred your experience, and we will investigate this internally to prevent similar occurrences in the future.

Your feedback is invaluable, and we hope to have the opportunity to welcome you back in the future with an improved and smoother experience.

The Pierre & Vacances team