The TripAdvisor Certificate of Excellence honours select accommodations that consistently demonstrate a commitment to hospitality excellence. To qualify for the Certificate of Excellence, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.
844 reviews including 32 available reviews from Pierre & Vacances holidaymakers *
* The reviews below are those of our Pierre & Vacances customers. Please visit the Tripadvisor website for all reviews for this destination.
We have stayed here 3x and it is ideally situated for eating out etc in Biarritz town and has underground parking. There is no swimming pool but it does have a small sun roof. The St Charles area is a good place to stay.
Dear terrystone1945, Thank you very much for your loyalty and the 3 stays you granted us with. We really appreciate your feedback, albeit we wonder why you left disappointed this time. We would have loved to discuss the further details of your disappointment to improve our services in hope to make it better next time. We are glad you appreciated our great location in the heart of Biarritz and only a few steps from the sea. It would be a pleasure to welcome you again here at Residence Haguna, your home from home in Biarritz. Kind regards, Your Pierre & Vacances Premium Residence Haguna
A first rate establishment. We thouroughly enjoyed our stay in Biarritz and would recommend the Haguna to anyone The front desk staff were all friendly and helpful. The kitchen facilities were particularly well appointed.
Did not like smoking allowed in rooms or dogs as they used gardens as toilet. These two do not go hand in hand with a Premium Residence. It surely puts more people off than attracts custom. Air freshener does not improve a room that has been smoked in as it permeates into the fabrics.
Clean and comfortable appartment.Very close to the beach. I strongly recommend it. Biarritz is very intersting holiday destination. Pierre et Vacances is very good option. I regret not to have enough time to use spa and wellness services.
This property is in a great location for access to the beach, restaurants and centre of Biarritz. The air conditioning worked great and was very quiet. The apartment was not cleaned or towels changed during the week unless paid for as an extra, this was not a problem as there is washing and drying machines available for use, there is a charge for these.