Premium residence L'Amara

Apartments are very good, spacious, modern and have all facilities. However the service is quite poor and not 5 star at all. First, we emailed before to reserve parking, but they don't take reservations so had to book a car park further away. Second, check in was at 5pm, we arrived at 6:15pm and the room wasn't ready even though checkout was at 10am so they had 8 hours to clean. No compassion was shown and we were just told to wait for a text message. Third, we were missing hand towels and bath robes and were told our rate didn't include them even though they were mentioned on the site. It's a good place, but service needs improving.