Customer reviews L'Amara

4.3

Very good

1618 reviews

56.1 %

27.9 %

9.5 %

3.0 %

3.5 %

Tim Yonge

il y a 1 week sur G_Google Google

5/5

Generally very good, but little expensive.
The reception staff were exceptional whenever we needed to speak to them.
One tip, maybe leave some rubbish/recycling bags in the apartment to save guests having to purchase a whole pack of them, but only to use a few during their stay.

Jason Gillyon

il y a 3 weeks sur G_Google Google

4/5

Apartments are very good, spacious, modern and have all facilities. However the service is quite poor and not 5 star at all.

First, we emailed before to reserve parking, but they don't take reservations so had to book a car park further away.

Second, check in was at 5pm, we arrived at 6:15pm and the room wasn't ready even though checkout was at 10am so they had 8 hours to clean. No compassion was shown and we were just told to wait for a text message.

Third, we were missing hand towels and bath robes and were told our rate didn't include them even though they were mentioned on the site.

It's a good place, but service needs improving.

jordan jackson

il y a 4 weeks sur G_Google Google

3/5

So we have checked in, the double room is fine but the second bedroom has no door so lack of privacy and when anyone leaves the double bedroom to go to the toilet it wakes them up. The worse thing is they didn't give us the fob to open the automatic doors at night so we had to wait for 30 minutes for another person staying to come to open the doors at around 12. There is also no ski locker which is not what we expected.

Review 2024-03-26 11:44:33

We sincerely apologize for the inconveniences you encountered during your stay, Jordan.

We understand the importance of privacy and comfort during your stay, and we regret that the layout of the second bedroom and the lack of a door impacted your experience. Your feedback regarding this matter is appreciated, and we will review it with our team to see if there are any possible solutions to improve the situation for future guests.

Regarding the issue with the fob for the automatic doors and the absence of a ski locker, we apologize for the inconvenience caused. This is certainly not the level of service we aim to provide, and we will address these concerns with our staff to ensure that such oversights do not occur in the future.

We value your feedback as it helps us identify areas where we can make improvements, and we hope to have the opportunity to welcome you back in the future to provide you with a more pleasant experience.

The Pierre & Vacances team

amir hawila

il y a 1 month sur G_Google Google

5/5

Great location and service
Pool jacuzzi sauna spa hammam all brilliant, esp thanks to Elliot plagiste one of the staff for always going beyond and above well done Elliot I hope you get to read this

Penny Langford

il y a 1 month sur G_Google Google

5/5

Room & ski facilities are great, staff were really friendly and helpful.. the location and view from our room was stunning!