Very good overall - a couple of negatives...our toilet had a smell from the drains for the whole period of our stay. It wasn't terrible but wasn't good either. We requested some extra pillows on our first night around 8pm - they arrived nearer Midnight which was far too late. In fact there were pillows in a cupboard which we hadn't seen when we first arrived.
Great location. Very expensive for a one bedroom apartment. Too small to sleep two adults and two teenagers. Towels were poor quality. We requested extra pillows and one more cereal bowl on our first day - nothing arrived.
Reception staff are terrible, really rude and cannot / do not know how to handle customer issues / escalations. They become very defensive, aggressive and argumentative.
Late check-in at 8pm, no apology. Meant to be able to check in at 5pm. But rather than apologising they just became pedantic over the wording, "from 5pm", which apparently did not mean we should expect to be able to check in at 5pm but that it could be at any time during the course of the evening. Not ideal when you have already been to the supermarket whilst waiting and have 10 pieces of luggage in an unlocked luggage room (accessible externally), rented skis that you have had to collect before the hire shop closes .... reception staff refused to give us any guidance on when we could expect to be in our apartments.
On check-in day there was a group of cleaners who were drunk, one was so drunk they were falling into lifts with customers. Perhaps this led to the delay ?
We asked to speak to the Manager but he hid at the back of Reception.
Our apartment was a really good size for family of four. The bathrooms were clean. There was a lot of dust in the living room. The kitchen is equipped well enough for our needs. The balcony was brilliant with great views. The dishwasher doesn't work well.
The apartment location is fantastic, ski in & ski out. A little tricky to get little ones to ski school on the first couple of days but once they have mastered their balance it's not too bad.
The boot room heaters did not work during the entire week so we had damp boots and helmets every day and also misty goggles (until we realised and took goggle upstairs to dry).Did not see anyone trying to fix them.
Ordered bread with reception and we did not get it but were charged for it on check-out.
Before you check out you have to take off all your bedding and put in a bag and clean your kitchen - this does not reflect a 4 star establishment or service.
This is our family’s 10 stay in Avoriaz with p & v we have traveled as a family of four and groups of up to 20.
We have alternated and stayed in both Lamara and crozats.
The views are stunning, ski in ski out perfect with the children. Lots to do bowling, aquariaz, ice skating and horse cart rides.
Amazing skiing for all abilities, our children now are more than happy in the jump park most of the day perfecting there back flips.
lively apre ski at the Foile douche with adults and kids both welcome and right on the door step.
Another amazing stay.
My only negatives would be the rooms need updating they have not changed in the last 10 years and also the prices of some of the accommodation have doubled.
But saying that no doubt we will be back again next year as this place now feels like home.
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