FAQs

What insurance coverage can I choose from?

For optimal protection before, during and after your stay, choose the Comprehensive Pack which provides customised guarantees in collaboration with Europ Assistance.

Need to cancel? We refund your fees for any unforeseen and justified reason.

You suffer from health problems during your stay. You can rely on Europ Assistance to help you with medical assistance, repatriation and medical costs both in and outside of your home country.

You have missed the start of your holiday. You need to return earlier than planned. You can no longer participate in the activities you booked. You will be compensated prorata temporis for the days lost.

You have a problem with your vehicle. Take advantage of our assistance services in the event of a breakdown or accident.

With the Cancellation Pack you will be refunded the cancellation fees already paid according to the scale fixed in the terms and conditions of sale and conditions of insurance, if you can no-longer make your stay at Pierre & Vacances for any justified reason. And this without excess charge in the event of illness, accident, professional incident or serious material damage.

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