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For any questions or if you wish to make, confirm or modify your booking:

Call our travel experts:
- From UK: 0870 0267 145 (National rates from landlines)
- International number: +33 (0)1 73 01 85 66 (English speaking advisor)

Monday-Friday 09:00 - 18:00 GMT

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Frequently asked questions

Unable to call? Then you may find the answer to your question in our FAQ section.

FAQ

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Will a vaccination/health pass be required to access the spas?

We inform you that access to the Spas does not require the presentation of a vaccination/health pass except in the Premium Residence Résidence et Spa in Houlgate.
If the rules of access were to be modified following the publication of other decrees of application we would contact you to inform you.
We will do our utmost to keep you informed of any changes in the situation and the implementing decrees. This FAQ is updated regularly and answers the most frequently asked questions.

You can consult the update on the government situation on https://www.gouvernement.fr/info-coronavirus.

To directly access the site in EN please visit:

https://www.gouvernement.fr/en/coronavirus-covid-19

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