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For any questions or if you wish to make, confirm or modify your booking:

Call our travel experts:
- From UK: 0870 0267 145 (National rates from landlines)
- International number: +33 (0)1 73 01 85 66 (English speaking advisor)

Monday-Friday 09:00 - 18:00 GMT

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Frequently asked questions

Unable to call? Then you may find the answer to your question in our FAQ section.

FAQ

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Will a vaccination/health pass be required for my children under 18 to access the Kids Clubs or SpOt?

We can confirm that access to children's clubs and to the SpOt does not require presentation of a vaccination/health pass.

If these rules are modified in the future following another publication of other ‘application decrees’, we will contact you.

Meanwhile we’ll do everything we can to keep you informed of any developments in the situation and of the ‘application decrees’. This FAQ is updated regularly and answers the most frequently asked questions.

You can consult the update on the government situation on https://www.gouvernement.fr/info-coronavirus.

To directly access the site in EN please visit:

https://www.gouvernement.fr/en/coronavirus-covid-19

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