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900 901 355
Lunes a Viernes: De 09:00 a 19:00
Sabados: De 09:00 a 17:00
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Confirmar, modificar, añadir servicios: nuestros ayudantes del Chat están a tu disposición de lunes a viernes entre las 10:00 y las 19:00 y hasta las 17:00 del sábado.
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«Price + Cleanliness --»
Its a perfect place for its price, but the walls are very thin, and we coul hear every word from other rooms. Also it was wery dusty in our room, and pillows were not so clean too. There is no hairdryer. But all other items were ok - from coffee machine to dishwasher.
Dear guest, Thank you for sharing your review. We are happy to know you look back with satisfaction to your Winter holiday. Concerning the cleanness, please feel free coming into reception next time, allowing us to improve your stay and find solutions when possible. We would be truly happy to welcome your family again in one of our residences during a future stay in the French mountains. Best regards, Pierre & Vacances´ team
«Small but perfect»
small room but fine for us ( 2 adults ad 2 children) Sofa bed was super comfortable and having the supermarket and restaurant on site was very handy. Ski in and ski out really helped and the view from the window was perfect every morning. Would definitely recommend at a good proce
Dear guest, we thank you for sharing your experience with the TripAdvisor community. It is a delight to read that you and your family had a lovely time at our ski-in, ski-out residence. We are happy to know you have enjoyed the fully functional accommodation with beautiful views of the slopes. It is also great to hear you appreciated the direct access to the mini-market, ski store and "La Grange" restaurant. It would be a pleasure to welcome you back in the Trois Vallées ski area! Best regards, Team Pierre & Vacances
«Ok but some front desk staff could be better»
We stayed just after New Year's holiday. Overall, our basic needs were met, but the people at the front desk acted rude and annoyed with the guests, with a rude attitude and look like "please don't ask me where the ski lockers are again, why don't you just read your key. And *why* don't you speak French?". The lady at the front desk told us that she could not help us with our ski locker, which was not locking, because we booked on booking.com and not directly on the Pierre & Vacances website. Absolutely ridiculous. We had neighbors upstairs that stayed away for three days straight until I complained about the noise, and someone stole some of our laundry from the machines. We were not expecting the place to be so much like cheap college housing, but that was our general impression. Very disappointing, for the cost.
Dear guest, Thank you for sharing your comments with the Tripadvisor community. We truly value the opinions of our guests and we apologize that we did not meet your expectations. Be sure that our team understands your discontent about your experience in our residence. We will use your feedback to increase our services. We hope you enjoyed the Val-Thorens resort, a pedestrianised, fun sports resort that guarantees snow until the end of the season. We would appreciate to get a chance to welcome you another time in our ski-in, ski-out residence to show that we will build you and your family a positive experience. We wish you a lovely day Pierre & Vacances´ Team
«New year in Val Thorens»
Reception was overloaded on arrival and rooms not ready, location and ski in/out excellent. Facilities with shop, restaurant and takeaway on site good. Snow situation was poor but all piste runs to all three valleys were open and in good condition.
Dear Richard, We thank you for sharing your comments with the Tripadvisor community. We regret to read about the inconvenience during the start of your holiday. We do feel happy knowing you and your family had an overall good time during New Year at our residence. It is really great to read you have enjoyed the skiing and nearby shops and restaurants. It would be an absolute pleasure seeing you again in the Trois Vallées ski area. Have a lovely day! Pierre & Vacances´ Team
«Nowhere near big enough for 5 and poor value»
Room tidy and clean but very small for 5. Nowhere near enough room for 5 to sit and relax. Public areas terrible. Neighbors stole our drinks and dumped bags of rubbish on our balcony and hotel did nothing about this when we reported it. Public areas are in a poor state. A lot of money for what you get. Very poor value.
Dear Guest, Thank you for sharing your comments with the tripadvisor users. It is a great shame to read you and your family´s stay in our residence hasn´t met the expectations. We are truly sorry when you have experienced nuisance caused by other guests not respecting the resort´s rules. Be sure that we will share this with the staff so they can act adequately next time. To prevent any disappointment regarding the living space in the future. Please check our websites for all the exact sizes and fixings of our different apartments. We hope we will have the opportunity to welcome you back for an improved stay in our mountain residence. Have a good day. Pierre & Vacances team