Opiniones de los clientes Les Terrasses d'Arsella

4.3

Muy bueno

341 Opiniones

66.9 %

17.0 %

5.9 %

3.2 %

7.0 %

Carlos Muñoz Gadea

il y a 4 años sur G_Google Google

5/5

Apartamentos muy acogedores y con todas las comodidades. Ubicación adecuada para quien busca descanso e intimidad sin tener por ello que renunciar a la vida social de los lugares de alrededor.

Opinión 2022-04-30 15:17:02

Dear Sir
We are pleased reading your comment.
Hope to see you soon

Margaux Alliez

il y a 5 días sur G_Google Google

5/5

Superb residence, close to the most beautiful beaches in the south, with a fantastic pool, quiet surroundings, and responsive and friendly staff.
Everything is perfect, and we'll be back!

Hervé Dubois

il y a 2 semanas sur G_Google Google

5/5

We had a great stay at the club.
Suggestion: Offer a parasol for loan or rental, as we came by plane and couldn't bring one.
Otherwise, everything was perfect!

Anaïs Loison

il y a 2 semanas sur G_Google Google

4/5

A very good family vacation. We stayed there for two weeks and it was fantastic. Our 3-year-old son never left the pool on the terrace—what luxury.
The accommodation is really nice with great amenities, a big plus for the sea view. It's quite quiet, except that the houses are really close together. It was a personal choice, but the privacy screens don't match the standard of the residence.
However, I agree with the comments; perhaps there's a lack of a dining area, a place to have a drink, an aperitif... a real vacation. Also, a children's playground would be more than appreciated, for adults and children alike.
I would definitely come back.

emilie jdiraipa

il y a 2 semanas sur G_Google Google

3/5

Although the staff was friendly and welcoming, we had a lot of problems with the amenities in our accommodation (broken fridge (eventually replaced by another fridge that froze our food...), broken oven, broken kettle, 5 chairs instead of 6 when we arrived, a leak in the pool, missing toaster, etc.). Our problems were resolved one after the other, but it didn't live up to the 5-star rating of the residence or the price.
We were not offered any kind of goodwill gesture.

Opinión 2025-07-08 13:36:23

Nous vous remercions d’avoir pris le temps de partager votre expérience Emilie.

Nous sommes sincèrement désolés pour les nombreux désagréments rencontrés dans votre logement. Ce type de situation ne reflète en rien les standards de qualité que nous souhaitons offrir à nos vacanciers, et nous comprenons parfaitement votre déception face à l’accumulation de ces problèmes techniques, malgré la réactivité de notre personnel sur place.

Nous sommes soulagés de savoir que vous avez tout de même pu compter sur l'aide de nos équipes. Néanmoins, au vu de votre expérience, nous vous invitons à effectuer une réclamation via : https://contactariane.pierreetvacances.com/fr-fr afin qu’une étude attentive puisse être menée sur votre dossier.

Encore toutes nos excuses pour ces contrariétés. Nous espérons avoir l’opportunité de vous offrir un meilleur souvenir lors d’un prochain séjour.

L’équipe Pierre et Vacances