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1627 opiniones entre las que están
5 opiniones de viajeros Pierre & Vacances que se pueden consultar *
* Las opiniones mencionadas abajo son de nuestros clientes de Pierre & Vacances. Puedes visitar la página web de Tripadvisor para conocer todas las opiniones sobre este destino.
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Mediocre
120
Horrible
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En solitario
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Lisaandlouise
(family)
«Grim in Grimaud»
Opinión 06/06/2018
Check in - a joke - nobody there as shuts at 7pm. Our flight delayed so arrived at 7.30. nearly had to sleep on floor outside reception with 6 children. Thank god our taxi driver persisted in finding someone to help us which in the end was P&V head office.
Rooms - horrendous unhygienic tiny, nowhere to put any clothes. I don’t mind basic but dirty and delapidated I struggle with.
Outside - dog hair all over patio and excrement on the paths
Pool was nice - only positive thing I can say
Restaurant only opened at 7pm, so when shop was shut there wasn’t even anywhere to get a drink of water. Heath and safety??!!!!
Remote - we made mistake of not hiring a car as we thought we would have all we needed within the resort - but we couldn’t wait to leave it! We stayed 2 nights while desperately finding somewhere else to go.
All in all a very unpleasant experience
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SocialRoomPVCP, Guest Relations Manager at Village Les Restanques du Golfe de St-Tropez, responded to this review
Owner Response
Opinión 2018-06-07 04:23:41
Dear Lisaandlouise,
First of all, we thank you for staying with us and taking the time to share your review.
All guest feedback give us the opportunity to improve our services and facilities and we readily welcome both positive and constructive comments.
We regret that your arrival outside our front desk opening hours was not as easy as it is supposed to be. In general, there are always precautions taken to allow guests to arrive late. We will look into your case to see what happened.
We deplore that the apartment was not meeting your expectations either and that you’re even saying, you couldn’t wait to leave. Please be ensured that we react promptly to all reported defects and that we would have appreciated to learn about all that while you were still here. Our goal is to offer you a pleasant, enjoyable vacation with your family at our resort and it saddens us to have missed this opportunity with you.
We are glad to hear that you enjoyed our great, extensive pool and hope you soaked up a lot of the nice Mediterranean sun.
It would be a pleasure to welcome you again at our village and to replace your last experiences with numerous positive and sunny memories.
Kind regards,
Your Pierre & Vacances Village Les Restanques du Golfe de Saint Tropez Team
nice view bad everything else! Hotel need to fix the TV, the WiFi, the lighting outside the apartment too dark and dangereux at night! Bed needs to bed fix! Staff very average, everything old! Needs rénovation! But the views of the sea is lovely!!
The hotel is very tired & needs some attention, and paint!! Only one lift was working during our 2 weeks and we were on the 7th floor! There was no air conditioning in our department despite reading as if it's an air conditioned resort.
Poor, out of date accommodation which requires a full renovation as it looks like none has been done in the last 20 years. Large pool area is shabby with the pool floor breaking up under foot. Accommodation is shabby, small and uncomfortable. There is much better accommodation for the money available in the local area. Reading other reviews it looks like a lot of people have had the same experience as us. Do not go to this resort if you want an enjoyable family holiday!
Didn't like it all! No air con., no one cares about guests, events for breakfast they charged us but actually was nothing left, and they were surprised that we said that ???? only swimming pool was amazing , if u not French don't go there!!!
«Grim in Grimaud»
Check in - a joke - nobody there as shuts at 7pm. Our flight delayed so arrived at 7.30. nearly had to sleep on floor outside reception with 6 children. Thank god our taxi driver persisted in finding someone to help us which in the end was P&V head office. Rooms - horrendous unhygienic tiny, nowhere to put any clothes. I don’t mind basic but dirty and delapidated I struggle with. Outside - dog hair all over patio and excrement on the paths Pool was nice - only positive thing I can say Restaurant only opened at 7pm, so when shop was shut there wasn’t even anywhere to get a drink of water. Heath and safety??!!!! Remote - we made mistake of not hiring a car as we thought we would have all we needed within the resort - but we couldn’t wait to leave it! We stayed 2 nights while desperately finding somewhere else to go. All in all a very unpleasant experience
SocialRoomPVCP, Guest Relations Manager at Village Les Restanques du Golfe de St-Tropez, responded to this review
Dear Lisaandlouise, First of all, we thank you for staying with us and taking the time to share your review. All guest feedback give us the opportunity to improve our services and facilities and we readily welcome both positive and constructive comments. We regret that your arrival outside our front desk opening hours was not as easy as it is supposed to be. In general, there are always precautions taken to allow guests to arrive late. We will look into your case to see what happened. We deplore that the apartment was not meeting your expectations either and that you’re even saying, you couldn’t wait to leave. Please be ensured that we react promptly to all reported defects and that we would have appreciated to learn about all that while you were still here. Our goal is to offer you a pleasant, enjoyable vacation with your family at our resort and it saddens us to have missed this opportunity with you. We are glad to hear that you enjoyed our great, extensive pool and hope you soaked up a lot of the nice Mediterranean sun. It would be a pleasure to welcome you again at our village and to replace your last experiences with numerous positive and sunny memories. Kind regards, Your Pierre & Vacances Village Les Restanques du Golfe de Saint Tropez Team
«nice view bad everything else»
nice view bad everything else! Hotel need to fix the TV, the WiFi, the lighting outside the apartment too dark and dangereux at night! Bed needs to bed fix! Staff very average, everything old! Needs rénovation! But the views of the sea is lovely!!
«Disappointing & misleading»
The hotel is very tired & needs some attention, and paint!! Only one lift was working during our 2 weeks and we were on the 7th floor! There was no air conditioning in our department despite reading as if it's an air conditioned resort.
«Very poor experience»
Poor, out of date accommodation which requires a full renovation as it looks like none has been done in the last 20 years. Large pool area is shabby with the pool floor breaking up under foot. Accommodation is shabby, small and uncomfortable. There is much better accommodation for the money available in the local area. Reading other reviews it looks like a lot of people have had the same experience as us. Do not go to this resort if you want an enjoyable family holiday!
«Don't go there!»
Didn't like it all! No air con., no one cares about guests, events for breakfast they charged us but actually was nothing left, and they were surprised that we said that ???? only swimming pool was amazing , if u not French don't go there!!!