Superb residence, with very well-equipped villas, great amenities and comfort. The swimming pool is a real plus and the staff are very professional. We had a wonderful week. Thank you all.
Opinión 2023-05-11 14:31:57
Ravis, de savoir que vous avez passé une semaine merveilleuse dans notre résidence, Nathalie ?.
Merci beaucoup pour votre commentaire positif et pour votre reconnaissance de la qualité de nos équipements et de nos prestations ?.
Nous espérons vous accueillir à nouveau bientôt !
L'équipe Pierre & Vacances
(Translated by Google)
Glad to know that you had a wonderful week in our residence, Nathalie ?.
Thank you very much for your positive comment and for your recognition of the quality of our equipment and our services ?.
We are very satisfied with our stay. The heated swimming pool, the little touches on our arrival, the services (for breakfast)
The staff is friendly and available (even before our arrival, by phone).
And for those who have to telecommute it's TOP. With full WiFi, no connection problems. The children took advantage of the swimming pool in the morning while I teleworked on the terrace.
If I had one comment to make, it would be the children's play area which is small although there is quite a bit of space.
But really IDEAL for a family stay.
I recommend (validated by the children too ?)
Opinión 2023-05-02 14:30:22
Merci pour ce magnifique message Carole ! ?
Ravis que votre séjour au sein de notre résidence se soit très bien déroulé ?. Au plaisir de vous retrouver prochainement pour partager de nouveaux moments !
Excellente journée et à bientôt,
L’équipe Pierre & Vacances
(Translated by Google)
Thank you for this wonderful message Carole! ?
Glad that your stay in our residence went very well ?. Looking forward to meeting you soon to share new moments!
We had already come in 2021. We therefore chose to return to the residence for a few days.
First the positives:
Frédérique's welcome was perfect. The Pierre et Vacances staff are pleasant.
Technical service comes quickly.
The houses are pleasant, well equipped. The washing machine is very practical especially when you have children and very rainy weather.
Everything is included, bed linen and towels and cleaning.
Now the negative.
From the day we arrived the TV was not working. We called the reception, the technical service came. After several cable connection manipulations, the television restarted. The problem is that we had to redo the same manipulations each time we turned on the TV.
And from Saturday evening, the internet cut several times. And on Sunday morning we had neither TV nor internet.
I reported these issues when we checked out. I was told that the internet problems were known.
But in 2021 we had already had problems, we were even given a WiFi key.
Another problem, on Saturday around 11:30 am, two gardeners whom we had seen in the aisles while I was taking out my washing a few minutes before, entered the garden, started to pile up the deckchairs. My husband came out, they told him they were going to mow. They were determined to do it. My husband said we wouldn't be there in the afternoon and they could come back. They finally accepted.
There is certainly more serious but I still find that for a premium residence where you pay more than 600 euros for 4 days you should not have this kind of inconvenience.
Opinión 2023-04-28 16:32:42
Navrés d'apprendre que votre séjour n'a pas été parfaitement satisfaisant, Frédérique.
Ravis que vous ayez apprécié l'accueil et la qualité de nos maisons. Concernant les problèmes rencontrés avec la télévision et internet, nous vous présentons nos excuses les plus sincères. Nous avons bien pris en compte votre remarque sur la clé WiFi et nous allons faire en sorte que nos techniciens améliorent la stabilité de la connexion internet pour éviter ces désagréments à l'avenir.
En ce qui concerne les jardiniers, nous comprenons que cela ait été dérangeant pour vous et nous sommes désolés pour ce manque de communication de leur part.
Nous allons rappeler à nos équipes l'importance de communiquer avec nos vacanciers avant de commencer toute tonte ou intervention dans leur jardin.
Nous espérons tout de même avoir l'opportunité de vous accueillir à nouveau chez Pierre & Vacances pour un séjour plus agréable.
Belle journée,
L'équipe Pierre & Vacances.
(Translated by Google)
We are sorry to hear that your stay was not completely satisfactory, Frédérique.
Glad that you appreciated the welcome and the quality of our houses. Regarding the problems encountered with television and internet, we offer our most sincere apologies. We have taken your comment on the WiFi key into account and we will ensure that our technicians improve the stability of the internet connection to avoid these inconveniences in the future.
Regarding the gardeners, we understand that this has been disturbing for you and we are sorry for this lack of communication on their part.
We will remind our teams of the importance of communicating with our holidaymakers before starting any mowing or intervention in their garden.
We still hope to have the opportunity to welcome you again at Pierre & Vacances for a more pleasant stay.
Merci d'avoir pris le temps de nous faire part de votre ressenti Anita.
En fonction de la période de l'année, nous optimiserons la température de l'eau pour trouver le bon équilibre entre la consommation d'énergie et le confort de nos vacanciers.
Cela signifie que pour la période à venir, nous augmentons la température des espaces aquatiques par rapport à la période estivale.
Rassurez-vous, nos bassins resteront chauffés toute l'année.
Nous espérons tout de même que vous avez passé un agréable séjour ?.
En espérant avoir la joie de vous retrouver prochainement dans l'une de nos résidences.
Agréable journée et à bientôt,
L'équipe Pierre & Vacances
(Translated by Google)
Thank you for taking the time to share your feelings with us Anita.
Depending on the time of year, we will optimize the water temperature to find the right balance between energy consumption and the comfort of our holidaymakers.
This means that for the coming period, we are increasing the temperature of the aquatic spaces compared to the summer period.
Rest assured, our pools will remain heated all year round.
We hope that you had a pleasant stay ?.
Hoping to have the joy of meeting you soon in one of our residences.
Nathalie Esteves
il y a 3 semanas sur
Google
Superb residence, with very well-equipped villas, great amenities and comfort. The swimming pool is a real plus and the staff are very professional. We had a wonderful week. Thank you all.
Ravis, de savoir que vous avez passé une semaine merveilleuse dans notre résidence, Nathalie ?.
Merci beaucoup pour votre commentaire positif et pour votre reconnaissance de la qualité de nos équipements et de nos prestations ?.
Nous espérons vous accueillir à nouveau bientôt !
L'équipe Pierre & Vacances
(Translated by Google)
Glad to know that you had a wonderful week in our residence, Nathalie ?.
Thank you very much for your positive comment and for your recognition of the quality of our equipment and our services ?.
We hope to welcome you again soon!
The Pierre & Vacances team
Lahoucine BENLMOUDEN
il y a 3 semanas sur
Google
Villa clean and very nice welcome.
The location and very good.
Merci pour ce très joli message Lahoucine ! ?
Ravis que vous ayez été pleinement séduit par notre résidence ! ?
Au plaisir de vous revoir très vite !
Belle journée et à bientôt,
L'équipe Pierre & Vacances
(Translated by Google)
Thank you for this very nice message Lahoucine! ?
Delighted that you were fully seduced by our residence! ?
Looking forward to seeing you again very soon!
Have a nice day and see you soon,
The Pierre & Vacances team
Carole R.
il y a 1 mes sur
Google
We are very satisfied with our stay. The heated swimming pool, the little touches on our arrival, the services (for breakfast)
The staff is friendly and available (even before our arrival, by phone).
And for those who have to telecommute it's TOP. With full WiFi, no connection problems. The children took advantage of the swimming pool in the morning while I teleworked on the terrace.
If I had one comment to make, it would be the children's play area which is small although there is quite a bit of space.
But really IDEAL for a family stay.
I recommend (validated by the children too ?)
Merci pour ce magnifique message Carole ! ?
Ravis que votre séjour au sein de notre résidence se soit très bien déroulé ?. Au plaisir de vous retrouver prochainement pour partager de nouveaux moments !
Excellente journée et à bientôt,
L’équipe Pierre & Vacances
(Translated by Google)
Thank you for this wonderful message Carole! ?
Glad that your stay in our residence went very well ?. Looking forward to meeting you soon to share new moments!
Have a great day and see you soon,
The Pierre & Vacances team
Frédérique Civrais
il y a 1 mes sur
Google
We had already come in 2021. We therefore chose to return to the residence for a few days.
First the positives:
Frédérique's welcome was perfect. The Pierre et Vacances staff are pleasant.
Technical service comes quickly.
The houses are pleasant, well equipped. The washing machine is very practical especially when you have children and very rainy weather.
Everything is included, bed linen and towels and cleaning.
Now the negative.
From the day we arrived the TV was not working. We called the reception, the technical service came. After several cable connection manipulations, the television restarted. The problem is that we had to redo the same manipulations each time we turned on the TV.
And from Saturday evening, the internet cut several times. And on Sunday morning we had neither TV nor internet.
I reported these issues when we checked out. I was told that the internet problems were known.
But in 2021 we had already had problems, we were even given a WiFi key.
Another problem, on Saturday around 11:30 am, two gardeners whom we had seen in the aisles while I was taking out my washing a few minutes before, entered the garden, started to pile up the deckchairs. My husband came out, they told him they were going to mow. They were determined to do it. My husband said we wouldn't be there in the afternoon and they could come back. They finally accepted.
There is certainly more serious but I still find that for a premium residence where you pay more than 600 euros for 4 days you should not have this kind of inconvenience.
Navrés d'apprendre que votre séjour n'a pas été parfaitement satisfaisant, Frédérique.
Ravis que vous ayez apprécié l'accueil et la qualité de nos maisons. Concernant les problèmes rencontrés avec la télévision et internet, nous vous présentons nos excuses les plus sincères. Nous avons bien pris en compte votre remarque sur la clé WiFi et nous allons faire en sorte que nos techniciens améliorent la stabilité de la connexion internet pour éviter ces désagréments à l'avenir.
En ce qui concerne les jardiniers, nous comprenons que cela ait été dérangeant pour vous et nous sommes désolés pour ce manque de communication de leur part.
Nous allons rappeler à nos équipes l'importance de communiquer avec nos vacanciers avant de commencer toute tonte ou intervention dans leur jardin.
Nous espérons tout de même avoir l'opportunité de vous accueillir à nouveau chez Pierre & Vacances pour un séjour plus agréable.
Belle journée,
L'équipe Pierre & Vacances.
(Translated by Google)
We are sorry to hear that your stay was not completely satisfactory, Frédérique.
Glad that you appreciated the welcome and the quality of our houses. Regarding the problems encountered with television and internet, we offer our most sincere apologies. We have taken your comment on the WiFi key into account and we will ensure that our technicians improve the stability of the internet connection to avoid these inconveniences in the future.
Regarding the gardeners, we understand that this has been disturbing for you and we are sorry for this lack of communication on their part.
We will remind our teams of the importance of communicating with our holidaymakers before starting any mowing or intervention in their garden.
We still hope to have the opportunity to welcome you again at Pierre & Vacances for a more pleasant stay.
Beautiful day,
The Pierre & Vacances team.
Anita Agnero
il y a 2 meses sur
Google
Unheated swimming pool
Merci d'avoir pris le temps de nous faire part de votre ressenti Anita.
En fonction de la période de l'année, nous optimiserons la température de l'eau pour trouver le bon équilibre entre la consommation d'énergie et le confort de nos vacanciers.
Cela signifie que pour la période à venir, nous augmentons la température des espaces aquatiques par rapport à la période estivale.
Rassurez-vous, nos bassins resteront chauffés toute l'année.
Nous espérons tout de même que vous avez passé un agréable séjour ?.
En espérant avoir la joie de vous retrouver prochainement dans l'une de nos résidences.
Agréable journée et à bientôt,
L'équipe Pierre & Vacances
(Translated by Google)
Thank you for taking the time to share your feelings with us Anita.
Depending on the time of year, we will optimize the water temperature to find the right balance between energy consumption and the comfort of our holidaymakers.
This means that for the coming period, we are increasing the temperature of the aquatic spaces compared to the summer period.
Rest assured, our pools will remain heated all year round.
We hope that you had a pleasant stay ?.
Hoping to have the joy of meeting you soon in one of our residences.
Have a nice day and see you soon,
The Pierre & Vacances team