Name: Apartamentos premium L'Hévana
Brand: Pierre & Vacances Premium
Price: 454 EUR
Availability: InStock
Rating: 4.3 (138 reviews)

Comentarios de los clientes L'Hévana

4.3

Muy bueno

138 comentarios

70.3 %

13.8 %

2.9 %

4.3 %

8.7 %

Julie 86

il y a 3 semanas sur G_Google Google

5/5

Superb residence, very pretty decoration, the apartments are spacious and also have a clean swimming pool area. some remark: in the middle of summer and especially during the heatwave the shutters on the windows would have been welcome not it was very hot even curtains closed and yet we were well placed not the sun all day. the bedding is not very comfortable and not quality pity back pain every time you wake up swimming pool a bit small for such a large residence. Despite the small comments, we had a good stay

Nadege Pélissier

il y a 3 semanas sur G_Google Google

5/5

We had a wonderful and very pleasant stay, we had a two-bedroom accommodation with mountain view with sauna and hammam. Everything was perfect, the welcome, the staff, the service, the residence is superb, modern, well located and very well decorated facing the mountain, a real pleasure. Our accommodation was very well equipped (washing machine, dishwasher, cleaning kit (sponge, dishwasher pod, etc.), very clean, nothing was missing (bathrobe and slippers), spacious and also beautifully decorated. Bed linen is included as well only bath towels and cleaning at the end of the stay.In the residence swimming pool, gym, hammam, outdoor sauna.. Only happiness and well-being.We had lunch every day on our terrace, it is possible to reserve croissants and bread the day before for the next morning. I almost forgot parking is available in the basement to park your vehicle and access to shops and businesses is by outside elevator then footbridge. Thanks to all the very friendly staff. friendly and always available.

Nr Nr

il y a 1 mes sur G_Google Google

5/5

The residence is very well located near the center of the resort. The apartment we rented was very pleasant (space, decor, balcony). The aquatic area is also very pleasant with a large swimming pool with jets, an outdoor Jacuzzi and a paddling pool equipped with water games for children. Management cares about the quality of service provided.

Blandine Le Hénaff

il y a 1 mes sur G_Google Google

5/5

All the staff have a remarkable sense of service. A big thank you to all !

Guillard Murielle

il y a 1 mes sur G_Google Google

2/5

Magnificent residence well located in the resort for the summer (close to free shuttles and the center).
Well equipped apartments.
Unfortunately our bedroom was against the laundry room so we felt like we were sleeping in a wringer, noisy until sometimes 2am... bedroom window opening directly onto the balconies of the neighboring building, so bedroom curtains closed during a week or so go get dressed in the living room, to finish noisy neighborhood, balcony unusable because of the opposite, very dark apartment because wedged between 2 buildings brief apartment C103 to flee. Luckily the weather was nice and we were able to be outside all the time until late.
We returned home a day early to sleep quietly and rest.
At the price of the week (booked 6 months in advance), it was the first time at Pierre&Vacances for us, but also the last.

Opinión 2023-08-24 13:41:47

(Translated by Google) Thank you for taking the time to share your impressions following your stay at the Hévana, Murielle. Glad to see that you appreciated the location of our residence and the equipment of our apartments.

However, we are sincerely sorry for the sound inconvenience you encountered. Your well-being is paramount to us and we regret that the location of your apartment was not ideal for you. We take your remarks about apartment C103 seriously into account.

To allow us to deepen this subject and to provide an appropriate response, we invite you to write to us in private message on our social networks with your reservation number. Know that our team on site is always listening to try to find solutions.

Despite this experience, we sincerely hope that you will give us a second chance to offer you a stay worthy of our Premium residences.

Good day,

The Pierre & Vacances Premium - L'Hévana team.

(Original)
Merci d'avoir pris le temps de partager vos impressions suite à votre séjour à l'Hévana, Murielle. Ravis de constater que vous avez apprécié la situation de notre résidence et l'équipement de nos appartements.

Cependant, nous sommes sincèrement désolés pour les désagréments sonores que vous avez rencontrés. Votre bien-être est primordial pour nous et nous regrettons que l'emplacement de votre appartement n'ait pas été idéal pour vous. Nous prenons sérieusement en compte vos remarques concernant l'appartement C103.

Pour nous permettre d'approfondir ce sujet et d'y apporter une réponse adaptée, nous vous invitons à nous écrire en message privé sur nos réseaux sociaux avec votre numéro de réservation. Sachez que notre équipe sur place est toujours à l'écoute pour tenter de trouver des solutions.

Malgré cette expérience, nous espérons sincèrement que vous nous donnerez une seconde chance afin de vous offrir un séjour à la hauteur de nos résidences Premium.

Bonne journée,

L'équipe Pierre & Vacances Premium - L'Hévana.