Comentarios de los clientes Les Fermes de Méribel

4.1

Muy bueno

147 comentarios

47.6 %

31.3 %

12.2 %

3.4 %

5.4 %

Jorge Ch

il y a 3 años sur G_Google Google

2/5

Bien pero son pequeños los apartamentos y los baños

Jeremie Mauriaud

il y a 1 mes sur G_Google Google

1/5

We booked in the residence from September 1st to 3rd inclusive. A week before our arrival, someone from reception called me to see if I had any questions: in this case yes, about whether the wellness area was open; his answer was yes except the hamam!
When we arrived on Friday evening we took possession of the keys and asked again if the wellness area was open but the receptionist remained very evasive.
On Sunday morning since departure was scheduled for 11 a.m. we headed to the reception and there: closed re-opening on December 16! The services sold were absolutely not available as indicated and invoiced!
Following numerous calls we had the director who told us I will take care of your case Monday 4. Since then no news radio silence. Simply unprofessional and not acceptable for a group that defends customer satisfaction!

Opinión 2023-10-06 09:55:35

(Translated by Google) We are really sorry for the inconsistency regarding access to the wellness area and the lack of follow-up, Jeremie. Les Fermes de Méribel are appreciated for their comfort and their mountain atmosphere. We are saddened that you were not able to take full advantage of it. Do not hesitate to contact our customer service quickly via this link: https://www.contactariane.com/, so that we can address your concerns. We sincerely hope to have the opportunity to better satisfy you during a future visit.

See you soon !

The Pierre & Vacances team

(Original)
Nous sommes vraiment désolés pour l'incohérence concernant l'accès à l'espace bien-être et l'absence de suivi, Jeremie. Les Fermes de Méribel sont appréciées pour leur confort et leur ambiance montagnarde. Nous sommes attristés que vous n'ayez pas pu en profiter pleinement. N'hésitez pas à contacter notre service client rapidement via ce lien : https://www.contactariane.com/, pour que nous puissions aborder vos préoccupations. Nous espérons sincèrement avoir l'opportunité de mieux vous satisfaire lors d'une future visite.

A très vite !

L'équipe Pierre & Vacances

Caroline P.

il y a 2 meses sur G_Google Google

1/5

Environment and residence at the top, but very disappointing stay despite everything.
On the weekend for two nights alone with my two daughters aged 5 and 7, although in summer it was 10°C outside, a rainstorm, and no hot water in the apartment for half the stay. The heaters didn't work, not even the towel dryer. No emergency number in the evening for these technical problems and the next day at the reception I was told that I was not the only one and that I had only to wait. Hot water finally came in the evening.
This is only a brief summary because before publishing a post I first wrote to the booking site and to Pierre & Vacances to share my misadventures in detail (because there were other inconveniences) but my stay was already 10 days ago and apparently no one bothers to answer me.
It's a shame because the whole structure is superb, the rooms well designed and clean, the location perfect. But the feeling of having been really very badly received...

Opinión 2023-09-25 20:10:19

(Translated by Google) Thank you for sharing your experience, Caroline. We are delighted that you liked the location and structure. However, we regret the technical problems you encountered. To discuss this further, do not hesitate to send us a private message on our social networks. Your feedback is essential to enable us to improve our services.

See you soon !

The Pierre & Vacances team

(Original)
Merci d'avoir partagé votre expérience, Caroline. Nous sommes ravis que vous ayez aimé l'emplacement et la structure. Cependant, nous regrettons les problèmes techniques que vous avez rencontrés. Pour en discuter davantage, n'hésitez pas à nous écrire en message privé sur nos réseaux sociaux. Votre retour est essentiel pour nous permettre d'améliorer nos services.

A très vite !

L'équipe Pierre & Vacances

Dominique Seguin

il y a 3 meses sur G_Google Google

4/5

In my opinion, in the part of Méribel that has the most charm, away from the busiest places, a very friendly team, comfortable apartments with a typical mountain decor and with a beautiful view if you choose well on the photos ( we took a 7p), a pleasant swimming pool.

I find it a pity that there are no potholders for the oven, that the swimming pool is closed between noon and 3 p.m., and that we have to take care of removing all the sheets, I understand the interest of course but we are on vacation and it is not to do what we do all year round!

Jean Francois Pasqualini

il y a 3 meses sur G_Google Google

4/5

Super competent and very pleasant staff but the apartment in its juice year 1990