Residenz Andorra El Tarter
Unterkunft für diese Daten nicht verfügbar
1 Nacht Vom 24/01 bis zum 25/01  
Der angegeben Preis gilt für die gesamte Unterkunft, z.B. , Vom 24/01 bis zum 25/01 . In Frankreich sind die angezeigten Preise ohne Kurtaxe.

Kundenrezensionen Andorra El Tarter

4.1

Sehr gut

420 Bewertungen

5

46.2 %

4

31.9 %

3

10.7 %

2

4.5 %

1

6.7 %

Pavlo

il y a 4 Jahre sur Google

2/5
Billige Übernachtung für 2-3 Nächte
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Andy Larroque

il y a 1 Woche sur Google

1/5
The apartments in block 5 overlooking the main east street are very noisy.

“Robotic” reception without attention to the customer or indication of how to get to the ski slopes or the local grocery store, etc.

Poorly designed apartment with, for example, the fridge door being fitted upside down or the cutlery thrown loose in a drawer which gives the impression of a lack of attention for the customer

Passage through the underground car park to access the ski lockers, which is despite basic security measures!

In short, I strongly advise against this Pierre et Vacances accommodation.
Bewertung 2024-03-19 07:50:56

(Translated by Google) Dear Andy,
Please share your opinion with us.

We are sorry that some aspects of your stay did not meet your expectations.

Regarding access to the ski slopes and the grocery store, our team strives to be informative and we regret that you did not find the necessary information.

Furthermore, we take note of your comments on the layout of the apartment and the arrangement of cutlery, because our objective is to provide optimal comfort to our customers.

For the ski lockers, please note that you can access them via the underground parking lot or the building's elevator.

Best regards,

Claudia G., General Director

(Original)
Cher Andy,
Merci de nous faire part de votre avis.

Nous sommes désolés que certains aspects de votre séjour n'aient pas répondu à vos attentes.

Concernant l'accès aux pistes de ski et à l'épicerie, notre équipe s'efforce d'être informative et nous regrettons que vous n'ayez pas trouvé les informations nécessaires.

Par ailleurs, nous prenons note de vos remarques sur l'aménagement de l'appartement et la disposition des couverts, car notre objectif est de fournir un confort optimal à nos clients.

Pour les casiers à ski, sachez que vous pouviez acceder par le parking souterrain ou ascenseur du bâtiment.

Bien cordialement,

Claudia G., Directrice générale

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Jorge D'ors Rabasa

il y a 2 Wochen sur Google

1/5
The key to the ski locker broke the first afternoon when trying to open the door, probably because the key was frozen from all day on the slopes and had some defect. They have charged us €15 to fix the key when we were not at fault. Furthermore, they tell us that it is totally impossible for it to break for these reasons, and that we have had to force the lock. Regrettable decision by those in charge...
Bewertung 2024-03-11 07:51:07

(Translated by Google) Dear Jorge,
We have received your testimony.

We are sorry for the inconvenience you have had with the ski locker key.

Although our maintenance standards are strict to ensure that everything works correctly, we take note of your comment to review and prevent similar situations in the future.

We always try to be fair in assessing damages and resolving them.

We bid farewell cordially,

Claudia G., General Director

(Original)
Estimado Jorge,
Hemos recibido su testimonio.

Lamentamos los inconvenientes que ha tenido con la llave del guarda-esquís.

Si bien nuestras normas de mantenimiento son estrictas para garantizar que todo funcione correctamente, tomamos nota de su comentario para revisar y prevenir futuras situaciones similares.

Siempre intentamos ser justos en la evaluación de los daños y su resolución.

Nos despedimos cordialmente,

Claudia G., Directora general

Mehr

Magda Munt

il y a 1 Monat sur Google

1/5
Zero flexibility. They do not answer the phone to ask check-in time. Check-out at 10 with no possibility of knowing if it can be extended until the same day. Uncomfortable mattress.
Bewertung 2024-02-05 14:27:39

(Translated by Google) Dear Magda,
Thank you very much for taking a moment to share your opinion.

We are sorry that you did not find the mattress to your liking and that you had difficulty contacting the front desk to inquire about the check-in time.

Regarding check-out times, we try to offer detailed information on the procedures to follow, including the established times for arrivals and departures, which are designed to allow the adequate preparation of the apartments for the next guests.

We appreciate your feedback and will take it into account to improve our services.

Greetings,

Claudia G., General Director

(Original)
Estimada Magda,
Muchas gracias por dedicar un momento para compartir su opinión.

Lamentamos que no haya encontrado el colchón de su agrado y que haya tenido dificultades para comunicarse con la recepción para consultar sobre el horario de check-in.

Respecto al horario de check-out, intentamos ofrecer información detallada sobre los procedimientos a seguir, incluyendo los horarios establecidos para entradas y salidas, que están diseñados para permitir la preparación adecuada de los apartamentos para los próximos huéspedes.

Agradecemos su retroalimentación y la tendremos en cuenta para mejorar nuestros servicios.

Cordiales saludos,

Claudia G., Directora general

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Jose Jimenez

il y a 1 Monat sur Google

2/5
Pros: The apartment is warm and clean upon arrival. Good location. All kitchen utensils, dishwashing kit and 5 dishwasher tablets.
Cons: The mattress on the double bed is either bad or an army has passed through it before. It is not flat and it is not comfortable. They only leave you a garbage bag and two rolls of paper. And the worst thing is that we entered on a Monday and left on a Sunday and at first they told us that we had the right to one day of cleaning...but then they said that it was only for 7-night stays. With such stingy gestures I'll choose a hotel next time.
Bewertung 2024-02-05 14:27:55

(Translated by Google) Dear Jose,
Thank you very much for taking a few minutes to share your impressions with us.

We are glad to know that you found the apartment warm and clean upon arrival, and that you liked the location and kitchen utensils.

We are sorry that the mattress did not meet your comfort expectations; In our establishment, we strive to offer a high standard of quality in the rest of our guests.

Regarding supplies such as garbage bags and toilet paper, we offer a welcome kit afterward at the guest's expense.

Regarding cleaning, our service is scheduled for stays of 7 nights or more, but we understand that this may have caused a misunderstanding and we will take note to improve our communication.

It will be very pleasant to welcome you again.

A cordial greeting,

Claudia G., General Director

(Original)
Estimado Jose,
Muchas gracias por dedicar unos minutos a trasladarnos sus impresiones.

Nos alegra saber que encontraron el apartamento cálido y limpio a su llegada, y que la ubicación y los utensilios de cocina fueron de su agrado.

Lamentamos que el colchón no haya cumplido con sus expectativas de comodidad; en nuestro establecimiento, nos esforzamos por ofrecer un alto estándar de calidad en el descanso de nuestros huéspedes.

En cuanto a los suministros como la bolsa de basura y el papel higiénico, ofrecemos un kit de bienvenida después va a cargo del huésped.

Respecto a la limpieza, nuestro servicio está programado para estancias de 7 noches o más, pero entendemos que esto puede haber causado un malentendido y tomaremos nota para mejorar nuestra comunicación.

Será muy grato poder recibirle nuevamente.

Un cordial saludo,

Claudia G., Directora general

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