Premium Residenz Les Fermes du Soleil
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Kundenrezensionen Les Fermes du Soleil

4.4

Sehr gut

320 Bewertungen

5

59.4 %

4

30.6 %

3

5.3 %

2

1.9 %

1

2.8 %

jb roussel

il y a 2 Tage sur Google

2/5
We were at apartment A423

We were 2 couples with 3 children

We asked for an additional mattress to put on the mezzanine to avoid having a child sleeping in the living room. Mattress got quickly

What can we say about this non-Japanese staircase for 6 year old children which is not at all suitable?
Decoration identical to the opening 17 years ago, nothing has changed, it's scary.
Table for 6 absolutely not suitable, dresser which is in the apartment but which makes no sense, poorly thought out layout. And the icing on the cake: toilets that stink of urine. The joints are non-existent between the floor and the wall, so the piss from all the customers ends up behind the wall and it stinks!! Traces on the walls, it's disgusting.
The joints are full of mold in the bathroom!
We took a parking space. There are clean and dirty laundry stored there, there are several emergency units in this garage that do not work.
Holes in the walls, dirt absolutely do not reflect a premium.
At the swimming pool, tiles are peeling off. Spikes protrude from the wood, it’s dangerous. Few deckchairs given the number of customers. Jacuzzi prohibits at least 16 years old but invaded by children. No control. No essential oils in the hammam throughout the stay. The saunas are very degraded and the wood is falling into disrepair. No access control for children under sixteen years present. Illegible display, but what is Madame Rateaux doing???
Being a veteran of stone and vacation and knowing the policy of deleting @ so as not to receive the satisfaction questionnaire, this is the reason why I put a notice here. Despite my reminder at reception.
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Stéphane Sohier

il y a 3 Wochen sur Google

4/5
Although the building and its equipment are a little dated, the whole is very well maintained and the atmosphere is warm and family-friendly. The technical service is very responsive, competent and friendly (2 effective interventions, within half a day). The welcome at reception is pleasant and dynamic. Swimming pool fully lived up to expectations. The only downside is access to the track which requires either a car or the shuttle (free, but allow 30 minutes)
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Stephane Avisse

il y a 3 Wochen sur Google

5/5
Great teams, clean and decent chalet
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Emma Sainson

il y a 1 Monat sur Google

5/5
Great family resort
The apartments are very good and clean.
right next to the ice rink and swimming pool.
Close to all shops and the heart of the village.
The only downside is that you have to take the bus to go up to the cable cars!
Remember to reserve your lockers at the cable cars for more comfort.
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Frederic Sirugue

il y a 1 Monat sur Google

2/5
Correct residence nothing more. Furniture dated and a little tired. Satisfactory value for money, nothing more.
Microwave in deplorable interior condition, and dirty toilets with urine on the walls…..
We had taken breakfast at the apartment from the services offered by Pierre et vacances, you absolutely must avoid this service!!!!! 200€ for 6 days with more than mediocre products with expiry dates!!!!!!!?
Bewertung 2024-03-07 15:51:47

(Translated by Google) We are sincerely sorry to learn that your experience did not meet our usual standards, Frederic. The cleanliness and quality of our services are essential to us, so we apologize.

In this type of situation, we encourage you to contact reception during your stay, our team would have been happy to find a quick solution.

Regarding the breakfast service, we regret that the quality was not satisfactory. We take note of your comments to improve our services.

We hope to have the chance to see you again, in better conditions, to offer you a more pleasant experience.
The Pierre & Vacances team

(Original)
Nous sommes sincèrement désolés d'apprendre que votre expérience n'a pas été à la hauteur de nos standards habituels, Frederic. La propreté et la qualité de nos services sont primordiales pour nous, aussi nous vous présentons nos excuses.

Dans ce type de situation, nous vous encourageons à vous rapprocher de la réception pendant votre séjour, notre équipe aurait été ravie de trouver une solution rapide.

Concernant le service de petit-déjeuner, nous regrettons que la qualité n'ait pas été satisfaisante. Nous prenons note de vos remarques pour améliorer nos prestations.

Nous espérons avoir la chance de vous revoir, dans de meilleures conditions, pour vous offrir une expérience plus agréable.
L'équipe Pierre & Vacances

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