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Can I request a refund instead of a credit voucher?

You want to cancel your break due to government policy restricting movement related to Covid-19, which prevents you from getting to your holiday location:
- If your booking was made on or before 13th May, you are eligible for a credit voucher valid for 18 months from the date of issue.
- If your booking was made on or after 14th May, you are entitled to a refund for the entire amount paid.

If you want to cancel your stay for another reason, please refer to the general terms and conditions of sale for the holiday you booked.

Your booking was cancelled because your residence or holiday village was closed due to the public health crisis and government recommendations:
- If your booking was made on or before 13th May, you are eligible for a credit voucher valid for 18 months from the date of issue. The voucher received is a legally regulated arrangement that applies to all tourism operators in these exceptional circumstances. The voucher is refunded if, after this time, it has still not been used.
- If your booking was made on or after 14th May, you are eligible for a refund of the total amount paid.

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