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Can I request a refund instead of a credit voucher?

You want to cancel your break due to government policy restricting movement related to Covid-19, which prevents you from getting to your holiday location:
- If your booking was made on or before 13th May, you are eligible for a credit voucher valid for 18 months from the date of issue.
- If your booking was made on or after 14th May, you are entitled to a refund for the entire amount paid.

If you want to cancel your stay for another reason, please refer to the general terms and conditions of sale for the holiday you booked.

Your booking was cancelled because your residence or holiday village was closed due to the public health crisis and government recommendations:
- If your booking was made on or before 13th May, you are eligible for a credit voucher valid for 18 months from the date of issue. The voucher received is a legally regulated arrangement that applies to all tourism operators in these exceptional circumstances. The voucher is refunded if, after this time, it has still not been used. To enable you to make the most of your voucher straight away, we have decided to offer you an added 10% discount valid for holidays booked and taken before 13 November 2020.
- If your booking was made on or after 14th May, you are eligible for a refund of the total amount paid. If you have received a credit voucher, please do not hesitate to contact our sales team to request a refund.

*Offer only open to customers who have received a Covid-19 voucher: 10% discount can be used in conjunction with your voucher and any other current offers, bar flash sales. Cannot be combined with a promo code or used retroactively. Offer only valid for bookings made with a holiday adviser by calling the phone number provided on the pierreetvacances.com website. No promo code will be required. The discount will be applied to your booking by your adviser. Valid for Pierre & Vacances residences, premium residences and holiday villages in France and Spain. Excludes partner residences. Valid for a stay booked and taken between 11 June 2020 and 13 November 2020 inclusive.


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