(Translated by Google) Dear antonio,
We appreciate you taking the time to share your experience with us.

We are sorry to hear that your check-in process was not as smooth as we would have liked. We understand that situations like the one you describe can be frustrating, and we are sorry for any inconvenience you experienced during your arrival.

However, we are pleased that the matter was resolved with the help of Atrapalo and that you were finally able to enjoy your stay. Our goal is always to offer an efficient service, and we will work to improve the aspects you have pointed out.

We hope to have the opportunity to welcome you again and offer you an impeccable experience in the future.

Sincerely,

Gerente general

(Original)
Estimado Antonio,
Le agradecemos que haya dedicado su tiempo para compartir su experiencia con nosotros.

Nos apena saber que su proceso de check-in no fue tan fluido como hubiéramos deseado. Entendemos que situaciones como la que describe pueden ser frustrantes, y lamentamos cualquier inconveniente que haya experimentado durante su llegada.

No obstante, nos complace que el asunto se resolviera con la ayuda de Atrapalo y que finalmente pudiera disfrutar de su estancia. Nuestro objetivo es siempre ofrecer un servicio eficiente, y trabajaremos para mejorar en los aspectos que usted ha señalado.

Esperamos tener la oportunidad de darle la bienvenida de nuevo y ofrecerle una experiencia impecable en el futuro.

Atentamente,

General Manager

(Translated by Google) Dear Marc,

We are delighted to learn that our staff was able to welcome you with the smile and the attention that we wish to offer to each of our visitors. It is also gratifying to read that the cleanliness and space of your room contributed to the quality of your stay.

Our privileged location, a few steps from the center of Roses, is indeed ideal for those who want to explore the city while enjoying the tranquility offered by our hotel.

We look forward to welcoming you back to Hotel Monterrey by Pierre & Vacances, for another memorable experience on the Costa Brava.

We hope to have the pleasure of seeing you again soon,


general manager

(Original)
Cher Marc,

Nous sommes enchantés d'apprendre que notre personnel a su vous accueillir avec le sourire et l'attention que nous souhaitons offrir à chacun de nos visiteurs. Il est également gratifiant de lire que la propreté et l'espace de votre chambre ont contribué à la qualité de votre séjour.

Notre emplacement privilégié, à quelques pas du centre de Roses, est effectivement idéal pour ceux qui souhaitent explorer la ville tout en profitant de la tranquillité offerte par notre hôtel.

Nous sommes impatients de vous accueillir de nouveau à l'Hôtel Monterrey by Pierre & Vacances, pour une autre expérience mémorable sur la Costa Brava.

Nous espérons avoir le plaisir de vous revoir bientôt,


General Manager