(Translated by Google) Dear Mr Grönqvist,
Thank you for sharing your opinion with us.

We are pleased that you appreciated our great location by the sea and we hope you had the chance to explore our beautiful surroundings.

However, we regret that the view did not live up to your expectations. Our goal is for all of our guests to have a memorable experience and we take your feedback to heart

With this, we wish you a warm welcome back.
Sincerely,


Jose Luis Saiz
Director General / General Manager

(Original)
Kära Herr Grönqvist,
tack för att du delar din åsikt med oss.

Det gläder oss att ni uppskattade vårt fina läge vid havet och vi hoppas att ni fick chansen att utforska våra vackra omgivningar.

Vi beklagar dock att utsikten inte levde upp till era förväntningar. Vårt mål är att alla våra gäster ska få en minnesvärd upplevelse och vi tar till oss av era synpunkter

Med detta önskar vi er varmt välkommen tillbaka.
Med vänliga hälsningar,


José Luis Saíz
Director General / General Manager

(Translated by Google) Dear Mrs. Raets,
Thanks for this message.

We are pleased to hear that our recent renovations have met your expectations and that you appreciate the modern, neat and compact design of our rooms.

Although the rooms are not very large, we hope that the efficient layout has contributed to your comfort. It is fantastic that you found both breakfast and dinner 'definitely OK'. Our kitchen strives to present a varied and high-quality offering that appeals to our guests.

We are pleased that you were able to experience the excellent location of Hotel El Puerto by Pierre & Vacances and that it contributed to an enjoyable stay. Your satisfaction with staying with us for another week makes us very happy.

Yours sincerely,


José Luis Saiz
Director General / General Manager

(Original)
Beste Mevrouw Raets,
Bedankt voor dit bericht.

We zijn verheugd te horen dat onze recente renovaties aan uw verwachtingen hebben voldaan en dat u de moderne, nette en compacte inrichting van onze kamers waardeert.

Hoewel de kamers niet al te groot zijn, hopen we dat de efficiënte indeling heeft bijgedragen aan uw comfort. Het is fantastisch dat u zowel het ontbijt als het diner 'zeker OK' vond. Onze keuken streeft ernaar een gevarieerd en kwalitatief aanbod te presenteren dat bij onze gasten in de smaak valt.

We zijn blij dat u de uitstekende locatie van Hotel El Puerto by Pierre & Vacances heeft kunnen ervaren en dat deze heeft bijgedragen aan een plezierig verblijf. Uw tevredenheid over het nog een weekje bij ons verblijven, stemt ons bijzonder gelukkig.

Met vriendelijke groet,


José Luis Saíz
Director General / General Manager

(Translated by Google) Dear Patricia Carvalho,
Thank you very much for your review about your experience at Hotel El Puerto by Pierre & Vacances.

We are very happy that you enjoyed the magnificent views from our establishment. The Sky bar, located on the roof, is truly a privileged place to appreciate the beauty of the Mediterranean Sea and the coast of Fuengirola.
We hope that on your next visit you can explore more services and amenities that Hotel El Puerto by Pierre & Vacances has to offer.

We hope to enjoy your company again in the near future.
Sincerely,


José Luis Saíz
General Director / General Manager

(Original)
Estimada Patricia Carvalho,
Muchísimas gracias por su reseña acerca de su experiencia en Hotel El Puerto by Pierre & Vacances.

Nos alegra enormemente que haya disfrutado de las magníficas vistas desde nuestro establecimiento. El Sky bar, ubicado en la azotea, es realmente un lugar privilegiado para apreciar la belleza del mar Mediterráneo y la costa de Fuengirola.
Esperamos que en su próxima visita pueda explorar más servicios y comodidades que Hotel El Puerto by Pierre & Vacances tiene para ofrecer.

Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo.
Un saludo cordial,


José Luis Saíz
Director General / General Manager

(Translated by Google) Dear Mrs. Ponferrada,
Thank you very much for your feedback.

We are deeply sorry that your stay did not meet your expectations and we are sorry that you found the price high.

Regarding the elevators, we understand that at specific times they may experience delays, and that is why we are planning their renovation this year to improve the experience of all our guests.

Regarding cleaning, our standards are usually very high and we clean daily, but we take note of your observation to continue improving.

With reference to the bathroom design, although it is modern and follows the aesthetic line of the hotel, we understand that privacy is a fundamental aspect and we offer rooms with different configurations that can better adapt to the privacy preferences of our clients.

We trust that you will give us a second chance so that you can enjoy a 100% satisfactory experience.

Receive a cordial greeting,

José Luis Saíz
General Director / General Manager

(Original)
Estimada Sra. Ponferrada,
Muchas gracias por su feedback.

Lamentamos profundamente que su estancia no haya cumplido con las expectativas y nos apena que el precio le haya parecido elevado.

En cuanto a los ascensores, entendemos que en momentos puntuales pueden experimentar demoras, y es por ello que estamos planificando su renovación este año para mejorar la experiencia de todos nuestros huéspedes.

Respecto a la limpieza, nuestros estándares suelen ser muy altos y realizamos la limpieza diariamente, pero tomamos nota de su observación para seguir mejorando.

Con referencia al diseño del baño, aunque es moderno y sigue la línea estética del hotel, comprendemos que la privacidad es un aspecto fundamental y ofrecemos habitaciones con diferentes configuraciones que pueden adaptarse mejor a las preferencias de privacidad de nuestros clientes.

Confiamos en que nos conceda una segunda oportunidad para que pueda disfrutar de una experiencia satisfactoria al 100%.

Reciba un cordial saludo,

José Luis Saíz
Director General / General Manager