L'avis de nos voyageurs Presqu'Ile de la Touques

4.1

Très bien

826 avis

53.5 %

26.0 %

8.7 %

2.9 %

8.8 %

Anaelle Chouraqui

il y a 4 jours sur G_Google Google

2/5

We stayed in this hotel for the first weekend of December.
A 3rd time for us.
The first two times went well but this one was apparently too much.
We booked a room for 6 adults. The rooms are pretty, new and quite cozy although the living room for 6 people is very narrow.
However, our room was freezing, the underfloor heating, limited to 23 degrees, did not work on the first day.
We notified reception who only told us that the heating was limited to 23 degrees so it was normal that it was not hot in our room.
It was only by insisting the next day, after a terrible night with two young babies who had since fallen ill with colds, that a charming technician was sent to us to finally find that the heating was not working and that the room was 17 degrees which was not normal.
He then graciously brought us additional heating. I find it scandalous that under -4 degrees we can leave customers without heating and wait until the next day to send someone, after insisting.
In addition, we were with another family who has a child with a disability and we told them we wanted to be next door or at least in the same building or on the same floor since we were eating in the same room, which would make it easier. .
Nothing was done in this direction, we stayed in a separate building and on a different floor whereas on the day we reserved, we were told that there were still many rooms available so that it would be logically possible.
The hostesses were extremely unpleasant which I find a shame because the hotel itself offers interesting services

NGU El

il y a 1 semaine sur G_Google Google

3/5

Positive:
The residence is premium, the bedrooms and the living room are well decorated.
We really appreciated the location and the swimming pool at night and the Hammam and Sauna.

Negative point:

Where we were disappointed was the service at the residence.
We had a problem with the baby seat, we reported the problem to reception at the beginning of the afternoon, who confirmed to me that someone would come quickly to change the baby chair, we did not have anyone who passed into our room 3202.
In addition, the exit and entrance to the car park which costs 12 euros per day was not accessible from 8:30 a.m. to 4:30 p.m. due to work on the road, we did not receive any email from Pierre et Vacances or from the residence to warn us before the day of our departure, we had to reorganize our stay according to that.
And last point, the swimming pool was unavailable all day on Wednesday November 22, 2023, the same no communication the day before the stay and no commercial gesture for this interruption of the swimming pool which we were not able to take advantage of.

Avis 2023-11-29 11:52:28

(Translated by Google) First of all, allow us to offer you our sincere apologies for the inconveniences you encountered during your stay at the premium residence Presqu'Ile de la Touques.

We are deeply sorry that the problem with the baby seat was not resolved within the agreed time frame. This does not reflect the level of service we aspire to.

Concerning the work on the road hindering access to the car park, we sincerely regret the inconvenience this may have caused to your stay. We should have informed you in advance of this situation, and we are aware that this had an impact on the organization of your stay. The same goes for swimming pool hours.

We will take steps to improve communication in the future.

Also, aware that you have not fully enjoyed your Pierre & Vacances experience, we invite you to contact our Customer Service by following this link: https://contactariane.com/. Our goal is really to finish on a good note.

We hope to have the opportunity to welcome you again and offer you a much more pleasant experience.

See you soon,

The Pierre & Vacances team

(Original)
Tout d'abord, permettez-nous de vous présenter nos sincères excuses pour les désagréments que vous avez rencontrés lors de votre séjour à la résidence premium Presqu'Ile de la Touques.

Nous sommes profondément désolés que le problème avec le siège bébé n'ait pas été résolu dans les délais convenus. Cela ne reflète pas le niveau de service auquel nous aspirons.

Concernant les travaux sur la chaussée entravant l'accès au parking, nous regrettons sincèrement les désagréments que cela a pu causer à votre séjour. Nous aurions dû vous informer à l'avance de cette situation, et nous sommes conscients que cela a eu un impact sur l'organisation de votre séjour. Il en est de même pour les horaires de la piscine.

Nous prendrons des mesures pour améliorer la communication à l'avenir.

Aussi, conscients, que vous n'avez pas vécu pleinement votre expérience Pierre & Vacances, nous vous invitons à contacter notre Service Client en suivant ce lien : https://contactariane.com/. Notre but est vraiment de finir sur une bonne note.

Nous espérons avoir l'opportunité de vous accueillir à nouveau et de vous offrir une expérience bien plus agréable.

A bientôt,

L'équipe Pierre & Vacances

Julia Dubost

il y a 1 semaine sur G_Google Google

5/5

Great residence
Ideal location on the peninsula
Own
Very nice swimming pool
I recommend

Avis 2023-11-28 17:13:20

(Translated by Google) Thank you Julia for your enthusiastic recommendation of our residence. We are delighted that you found the ideal location on the peninsula and appreciated the cleanliness of the premises as well as our swimming pool. Your satisfaction is our greatest reward. We hope to have the pleasure of welcoming you again for another equally great stay.

The Pierre & Vacances team

(Original)
Merci Julia pour votre recommandation enthousiaste de notre résidence. Nous sommes ravis que vous ayez trouvé l'emplacement sur la presqu'île idéal et apprécié la propreté des lieux ainsi que notre piscine. Votre satisfaction est notre plus grande récompense. Nous espérons avoir le plaisir de vous accueillir à nouveau pour un autre séjour tout aussi super.

L'équipe Pierre & Vacances

Hana M

il y a 1 semaine sur G_Google Google

3/5

We spent a week there for professional reasons. The location and the complex are the big positive points of this hotel. The rooms are generally good, however we had a very unpleasant smell in the room which did not go away despite being aired morning and evening. The staff is not very friendly or pleasant, most of them seem like they are bothering them. Do not try to have something for breakfast (a banana) as this is strictly prohibited. I quote “We are not a convenience store.” Furthermore, it claims to be a 5-star hotel but we had no cleaning done during our stay and we had to throw out the trash, remove the sheets and clean the kitchen before leaving. You should therefore lower your prices and remove a few stars to match your service and the real quality of the establishment and the team.

Avis 2023-11-27 10:16:47

(Translated by Google) Hana, we are attentive to your comments regarding your stay. We invite you to contact our customer service via this link to discuss the points raised: https://www.contactariane.com/.

Your satisfaction remains our priority.

Thanks and see you soon,

The Pierre & Vacances team

(Original)
Hana, nous sommes attentifs à vos commentaires concernant votre séjour. Nous vous invitons à contacter notre service client via ce lien afin de discuter des points soulevés: https://www.contactariane.com/.

Votre satisfaction reste notre priorité.

Merci et à très vite,

L'équipe Pierre & Vacances

raphael berdah

il y a 2 semaines sur G_Google Google

3/5

Very practical concept, well-equipped and spacious apartments, correct bedding, small property concerns regarding sanitary facilities and bathroom, sofa not clean and stained, furniture a little damaged, but overall the stay went well

Avis 2023-11-20 11:28:04

(Translated by Google) Hello Raphael,

Thank you very much for taking the time to share your feedback on your stay at the Presqu'Ile de la Touques residence.

It is a joy to read that you liked our concept and that you appreciated our well-equipped and spacious apartments.

We also take note of small problems related to maintenance and rest assured that we are strengthening our efforts to improve these aspects, in order to guarantee you complete satisfaction.

Glad that despite these inconveniences, your stay went well, we hope to have the pleasure of welcoming you again in the future to offer you an even more pleasant experience.

See you soon,

The Pierre & Vacances team

(Original)
Bonjour Raphaël,

Merci beaucoup d'avoir pris le temps de partager vos retours sur votre séjour à la résidence Presqu'Ile de la Touques.

C'est une joie de lire que notre concept vous ait plu et que vous ayez apprécié nos appartements bien équipés et spacieux.

Nous prenons également note des petits soucis liés à l'entretien et soyez assuré que nous renforçons nos efforts pour améliorer ces aspects, afin de vous garantir une entière satisfaction.

Contents, que malgré ces désagréments, votre séjour se soit bien déroulé, nous espérons avoir le plaisir de vous accueillir à nouveau dans le futur pour vous offrir une expérience encore plus agréable.

A bientôt,

L'équipe Pierre & Vacances

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