⭐ Very bad experience with Pierre & Vacances – extremely disappointing customer service
Initially, I wanted to cancel my stay on the day of booking and get a refund: this was refused.
I then tried to find another solution by simply requesting a change to my arrival time. Again, this was complicated, and no truly satisfactory solution was offered.
Finally, since I clearly couldn't cancel, I asked to change the dates of my stay. I chose the ONLY dates that appeared as available on their own website. And despite this, Pierre & Vacances refused my request to change the dates.
I find this way of handling a customer particularly disappointing. At each step, I tried to find a solution rather than create a conflict: cancellation, change of arrival time, then change of dates. Each time, I was met with another refusal or another difficulty.
What I understand even less is how they can display dates as available on the website, let the customer select them, and then refuse the requested change to those same dates. The claim that the entire year is essential is clearly misleading!
Beyond the financial issue, it's the handling of the situation and the lack of commercial flexibility that greatly disappoint me.
When you book with a group like Pierre & Vacances, you expect customer service that can support its clients when a problem arises and find a reasonable solution. My experience was unfortunately the complete opposite.
After all these steps, I feel like I had to fight for every request without ever getting a real solution.
Therefore, based on my personal experience, I strongly advise against using them, and I urge future customers to carefully check the cancellation and modification conditions before booking and to keep screenshots of the availability displayed on the website.
Beautiful estate in an excellent location, close to the center, beach, and market/shops. Large indoor and outdoor swimming pool and playground for the children. Friendly welcome. All the elements for a carefree holiday were present.
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