The manager of Pierre & Vacances would be better off focusing on the safety and proper maintenance of the site rather than spending her time checking whether guests have left their wristbands at the pool.
First, there are serious safety issues: electrical installations that need a thorough inspection, including electrical conduits that are completely crumbling (clearly not UV-resistant), an electrical junction box without a cover, and even a poorly closed electrical connection box cover around the pool. Second, another separate problem: the pool liner, supposedly "renovated," is actually badly deteriorated.
In addition to this, the whole place gives an impression of neglect: potholes in the walkways (dangerous), inconsistent lighting with bulbs of different colors (from 2700K to 5000K), and missing bulbs in some light fixtures. The parking lot also consistently displays "full" after 6 p.m.
The food is outrageous: €24 for four tiny, inedible portions of frozen fries at the snack bar. And for the price paid, the entertainment and sports facilities are frankly appalling. Finally, the beach is full of sargassum seaweed and clearly hasn't been cleaned.
Ultimately, it really gives the impression that Pierre & Vacances is only focused on ensuring satisfaction for the premium Tamarin section, to the detriment of the rest of the resort. In short: lots of attention to detail, but far too little action on the essentials.
A truly beautiful setting, even though we didn't have time to enjoy the pools and beaches, given the multitude of excursions available on the island.
We ate three times at the Balaou restaurant, which was absolutely delicious. The price is justified by the quality of the food.
In short... a little slice of paradise.
The housekeeping staff are very kind and efficient. We would definitely go back. I've fallen in love with Guadeloupe.
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