Résidence premium Les Alpages de Reberty
212 €
2 nuits du 05/07 au 07/07

L'avis de nos voyageurs Les Alpages de Reberty


Très bien

292 avis


41.1 %


35.3 %


11.6 %


5.8 %


6.2 %

Frederic Guyon

il y a 3 semaines sur Google

Very pleasantly surprised everything was great…
Parking in quiet location..
Access to the slopes
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Fabienne Durieux

il y a 3 semaines sur Google

the residence was good.
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CleanUp Facilities

il y a 4 semaines sur Google

Nice rooms! We were present with 4 people. Typical France.
Location is great
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Walter Cossutta

il y a 1 mois sur Google

Tiny spaces, inadequate bathrooms, claustrophobic bedroom/study with accumulation of dirt behind the bunk bed. There was no hairdryer (they gave it), all the crockery and plates smelled like egg. The swimming pool is not in the building as indicated on the reservation.
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il y a 1 mois sur Google

We are a family of four and were deeply disappointed by our stay in the Pierre & Vacances Premium Les Alpages Reberty residence.

By booking this accommodation (from February 10 to 17), we expected to benefit from a spacious and comfortable apartment, consistent with the descriptions on the Pierre et Vacances website. Unfortunately, the reality is far from the beautiful promises of the site.

The apartment supposed to accommodate six people is in reality too small for four, with very uncomfortable beds. We were unpleasantly surprised by the aging state of the apartment, the lack of comfort and the poor quality of the equipment. The cleanliness was more than limited, and the bathroom was in a deplorable state (we found hairs in the bathtub, mold everywhere, dust in the cupboards, etc.). The sofa bed in the living room must be 20 years old... it was so worn out that we didn't even want to sit on it, let alone sleep in it for fear of catching diseases.

As loyal Gold customers for years, we were deeply disappointed to see such a decline in the quality of services at this residence. Facilities such as ski lockers, sauna/hammam and common areas are also very dated and poorly maintained.

This residence is not worthy of a premium or even a three-star, especially at this price! We reported the information several times to customer service, but no response from them.

Residence to avoid if you are looking for a premium. You will find much better elsewhere and for less!
Avis 2024-03-15 13:30:29

(Translated by Google) Thank you, Laurent, for taking the time to share your experience with us. We are sincerely sorry to learn that your stay at the Les Alpages de Reberty residence was not up to standard.

We understand your disappointment with the size of the apartment and its general condition. It is regrettable that you did not find the comfort and cleanliness you expected. Your comments are very important to us, and we take them very seriously.

Our dedicated team has been informed of your comments, in order to take the necessary measures to improve the quality of our services and facilities. We are committed to providing clean, comfortable and well-maintained accommodations to all our guests.

We also encourage you to contact our customer service, by following this link: https://contactariane.com/, if you have other concerns or need further assistance. We are here to help you and to ensure that you have a pleasant experience with Pierre & Vacances.

We hope to have the opportunity to welcome you again to one of our residences and to offer you an experience more in line with your needs.

The Pierre & Vacances team

Merci, Laurent, d'avoir pris le temps de partager votre expérience avec nous. Nous sommes sincèrement désolés d'apprendre que votre séjour à la résidence Les Alpages de Reberty n'a pas été à la hauteur.

Nous comprenons votre déception quant à la taille de l'appartement et à son état général. Il est regrettable que vous n'ayez pas trouvé le confort et la propreté auxquels vous vous attendiez. Vos remarques sont très importantes pour nous, et nous les prenons très au sérieux.

Notre équipe dédiée a été informée de vos commentaires, afin de prendre les mesures nécessaires pour améliorer la qualité de nos services et de nos installations. Nous nous engageons à fournir des hébergements propres, confortables et bien entretenus à tous nos clients.

Nous vous encourageons également à contacter notre service client, en suivant ce lien : https://contactariane.com/, si vous avez d'autres préoccupations ou si vous avez besoin d'une assistance supplémentaire. Nous sommes là pour vous aider et pour nous assurer que vous bénéficiez d'une expérience agréable avec Pierre & Vacances.

Nous espérons avoir l'opportunité de vous accueillir à nouveau dans l'une de nos résidences et de vous offrir une expérience plus conforme à vos besoins.

L'équipe Pierre & Vacances

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