L'avis de nos voyageurs Hotel Austria

3.8

Bien

376 avis

43.1 %

26.3 %

11.2 %

5.1 %

14.4 %

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Siham Mhaih

Il y a 4 semaines sur G_Google Google

1/5

Awful, awful, awful! We had the worst night of our lives. We arrived late and stayed at this hotel because it was the first place I found and we were exhausted. We arrived almost at midnight, and around 2:00 AM my partner went down to sleep in the car because we couldn't sleep with all the noise! I had a headache from the noise and allergies because there was so much dust on the headboard and everywhere else… The room was tiny; our heads were practically next to the door! The toilet was right in front of the bed, just a step away, and also tiny… At 5:00 AM, a mobile phone alarm started going off that no one turned off. When I went to check, it was coming from an open room with no light.
To top it all off, when dawn broke and we opened the window to see if we could at least see the snow, there was a blue wall right in front of us! ?
I experienced a lot of anxiety with the fake windows and was a little scared during the hours my partner tried to sleep in the car.
❌ Very small room
❌ Very noisy hallways
❌ The hotel felt a bit creepy
❌ Very dusty
❌ WINDOW FACING A WALL (the crown jewel)
❌ For two people, ONE BAR OF SOAP and shampoo in a dispenser
❌ The beds are noisy
❌ The TV was old, had no internet connection, and only a few channels
✅ The sheets were clean

I had a bad time; we were about to leave at 5 a.m., but we didn't feel up to driving and we stayed. I wouldn't go back even if it were free.

Avis 2026-04-14 12:11:53

Estimada Siham,
Agradecemos sinceramente que haya compartido su experiencia con nosotros.

Lamentamos profundamente que su experiencia no haya cumplido con sus expectativas. Entendemos su frustración respecto al tamaño de la habitación, ya que disponemos de diferentes tipologías de habitaciones para adaptarnos a las necesidades de nuestros huéspedes. Su reserva correspondía a una categoría sin vistas. Igualmente, sentimos que el nivel de ruido haya afectado su descanso nocturno. Además, lamentamos que la limpieza no haya estado a la altura de nuestros estándares habituales. Nuestro equipo de recepción está disponible las 24 horas para atender cualquier inconveniente que puedan experimentar nuestros huéspedes.

Reciba un saludo cordial.
Atentamente,

Manager

Fredy Santys

Il y a 1 mois sur G_Google Google

4/5

Avis 2026-04-06 09:13:40

Estimado Fredy,
Estamos muy orgullosos de leer que tuvo una positiva estancia con nosotros.

Nos alegra que su impresión haya sido positiva.

Le enviamos un saludo muy cordial, esperando su pronto regreso.
Atentamente,

Manager

james crowder

Il y a 1 mois sur G_Google Google

4/5

This would be a better hotel if they had sound proofing. You can hear ever sound in the hotel. From shutting a door to walking down stairs an when cleaners move furniture it just vibrates through the building like an avalanche. They need this sorting.

Avis 2026-04-06 09:13:11

Dear James,
Thank you for choosing our hotel and for sharing your review.

We take your feedback on noise and soundproofing seriously as we work to improve guest comfort following our recent refurbishment.

We hope to welcome you back soon!
Best regards,

Manager

Stuart “Stu J” Brown

Il y a 1 mois sur G_Google Google

3/5

The advertised and confirmed food times are not true. If you want to eat you need to order before 9. It’s advertised a lot later and also confirmed by hotel.

Avis 2026-04-06 09:12:48

Dear Stuart,
Thank you for sharing your feedback with us.

We are sorry for any inconvenience caused by your experience with the meal times. Our restaurant is open for breakfast from 7:30 to 10:00 and for dinner from 19:30 to 22:00, as indicated in our information. As previously advised, on the day of your visit there was a group booking which led our staff to provide details about quieter dining times. However, we can confirm that the restaurant remained available to all guests during the announced hours.

We hope to welcome you back in the future.
Kind regards,

Manager

Jesús Javaloy Jover

Il y a 1 mois sur G_Google Google

4/5

Avis 2026-03-26 16:12:39

Estimado Jesús,
Estamos muy orgullosos de leer que tuvo una positiva estancia con nosotros.

Nos alegra que su impresión haya sido positiva.

Estaremos encantados de poder recibirle nuevamente en el futuro.
Saludos cordiales,

Manager