L'avis de nos voyageurs Hotel Starc

4.4

Très bien

487 avis

72.1 %

14.6 %

2.9 %

7.6 %

Jon Ander

Il y a 3 jours sur G_Google Google

3/5

Hotel in the center of Andorra with very good facilities.

The staff, with a few exceptions, are rude and unpleasant. The rooms are spectacular, spacious, and well-equipped.

Breakfast isn't worth it; it's served until 10:30, and if you arrive after 8:30, you'll find half the items are there, and they don't replenish them. If you ask about what's missing, they offer various excuses.

We might stay at this hotel again if we return to Andorra, because even though the staff is a drawback, the facilities are very good. However, we'll definitely be without breakfast.

Natalia Sanjuan Vivet

Il y a 2 semaines sur G_Google Google

5/5

We went for my birthday and we'll definitely be back. In Andorra's off-season, it's very reasonably priced and the rooms are luxurious. The only downside is that breakfast is a bit expensive, but otherwise it's perfect. The location is ideal. Just be aware that there's paid parking at the hotel, or you can find paid street parking as well.

Avis 2025-11-10 09:13:22

Estimada Natalia,
Gracias por emplear unos minutos de su tiempo en valorar su experiencia en nuestro hotel.

Nos encanta saber que disfrutó de momentos especiales con nosotros.

Celebramos que haya elegido su cumpleaños para visitarnos y que encontrara ventajas en temporada baja. Valoramos que apreciara el nivel de nuestras habitaciones.

Dicho esto, lamentamos que algún servicio no cumpliera sus expectativas completamente. Siempre revisamos nuestras opciones para adaptarnos a necesidades diversas.

Finalmente, nos alegra que nuestra ubicación céntrica facilitara su estancia. Esperamos que el balance general haya sido muy satisfactorio.

Esperamos darle la bienvenida nuevamente en un futuro próximo.
Atentamente,

XiMO CASPE

Carlos Muñoz

Il y a 2 semaines sur G_Google Google

2/5

Terrible. We booked the suite to propose to my partner. The access to the jacuzzi was awful; there was nothing to hold onto, no toilet paper, and it was dusty. The spiral staircase was broken, dangerous, and slippery. Hygiene was poor; they didn't provide the usual toothbrushes or complimentary water. The TV didn't have any music channels. The stereo's Bluetooth didn't work, so we couldn't hear anything. The lighting was poor, and to top it all off, there was construction across the street that kept us awake.

Avis 2025-11-09 20:10:06

Estimado Carlos,
Apreciamos que usara esta plataforma para comunicarnos sus preocupaciones.

Lamentamos profundamente que su experiencia no cumpliera con las expectativas propias de nuestro establecimiento. Las obras en los alrededores, mencionadas en nuestra información previa, siguen siendo una prioridad de gestión para garantizar el confort de nuestros huéspedes. Nuestro equipo de mantenimiento realiza revisiones constantes para asegurar el óptimo estado de todas las instalaciones, y siempre estamos disponibles durante la estancia para resolver cualquier incidencia de manera inmediata.

Reciba un saludo muy cordial.
Atentamente,

XiMO CASPE, General Manager

Canazilles ines

Il y a 1 mois sur G_Google Google

5/5

We spent one night at this hotel.
We found it very good! The service is very good, and the food is very good and sufficient. The hotel's location is ideal, with a slight downside being the exterior soundproofing, which isn't great at night.

Avis 2025-10-26 17:13:43

Chère Ines,
Merci d'avoir pris le temps de rédiger ce commentaire.

Nous sommes ravis que votre séjour à l'Hôtel Starc By Pierre & Vacances vous ait laissé une impression positive.

Votre satisfaction quant à la qualité de notre service et de nos plats nous touche particulièrement. Ces éléments font partie des fondamentaux que nous nous efforçons de perfectionner quotidiennement.

Cependant, nous prenons bonne note de votre remarque concernant l'environnement sonore nocturne. Les travaux d'aménagement urbain actuellement en cours autour de l'hôtel nécessitent effectivement quelques adaptations temporaires.

Enfin, nous espérons que notre emplacement privilégié en plein cœur d'Andorre-la-Vieille a contribué à faciliter vos déplacements et découvertes durant ce court séjour.

Au plaisir de vous revoir parmi nous,

XiMO CASPE

Mathys Candas

Il y a 1 mois sur G_Google Google

5/5

A very good experience. Having arrived without a reservation around 8 p.m., I received a very warm welcome, and my room was ready in 10 minutes.

The receptionist who checked me in was lovely, respectful, and warm.

The rooms are very beautiful, comfortable, and well-equipped.

Everything was very clean and functional.

I was given a complimentary drink at the hotel bar, and they also offered my partner a soft drink, proving that they have high standards and a desire to please their guests.

The hotel restaurant is worth a visit. I recommend making a reservation, although I was able to reserve at 9 p.m. for 9:30 p.m. without any problems.

Thank you for your stay.

Avis 2025-10-25 04:13:15

Cher Mathys,
Merci pour cet excellent commentaire.

Nous sommes ravis que votre expérience à l'Hôtel Starc By Pierre & Vacances ait répondu à vos attentes.

Votre accueil en fin de journée témoigne de l'engagement de notre équipe à offrir un service réactif. Les chambres au design contemporain, avec leurs équipements soigneusement sélectionnés, reflètent notre souci du détail. Nous partageons votre appréciation pour notre restaurant gastronomique qui met en valeur les créations de notre chef étoilé.

Votre mention des attentions offertes au bar nous touche particulièrement. Ces gestes font partie intégrante de l'expérience Starc, où chaque client mérite une attention personnalisée.

En attendant une prochaine visite, nous vous souhaitons une belle journée !

XiMO CASPE